Cloud Service Desk Representative

Jobtailor; Washington (District of Columbia); On-site; USD 110,000 - 145,000; Full time

Job summary

Jobtailor is seeking an experienced IT professional for advanced technical support across cloud and endpoint environments in the Washington, DC area. The role emphasizes Microsoft 365, endpoint management, and enterprise collaboration platforms with strict adherence to federal security requirements.

Candidates should have 8+ years in IT/endpoint engineering or cybersecurity, 6+ years in engineering or advanced support, and an active Top Secret clearance.

Qualifications

• 8 years of IT/endpoint engineering or cybersecurity experience.
• 6 years of engineering or advanced technical support experience.
• Active Top Secret Clearance required; relocation or proximity to DC area may be required.
• Experience supporting enterprise Microsoft environments and cloud services.
• Bachelor's degree or equivalent experience in IT/cybersecurity.

Responsibilities

• Provide advanced technical support for cloud and endpoint environments.
• Support Microsoft 365, endpoint management, and enterprise collaboration platforms.
• Troubleshoot complex technical issues escalated from service desk operations.
• Support endpoint deployment, configuration, and lifecycle management activities.
• Assist with system monitoring, logging, and operational support functions.
• Support user account management, authentication, and access control processes.
• Maintain technical documentation and knowledge base articles.
• Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues.
• Support secure operations in compliance with federal security requirements.

Skills

Troubleshooting

Customer support

Security awareness

Collaboration

Documentation

Education

Bachelor's degree in IT/Cybersecurity

Tools

Microsoft 365

Endpoint management tools

Job description

Responsibilities

• Provide advanced technical support for cloud and endpoint environments
• Support Microsoft 365, endpoint management, and enterprise collaboration platforms
• Troubleshoot complex technical issues escalated from service desk operations
• Support endpoint deployment, configuration, and lifecycle management activities
• Assist with system monitoring, logging, and operational support functions
• Support user account management, authentication, and access control processes
• Maintain technical documentation and knowledge base articles
• Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
• Support secure operations in compliance with federal security requirements

Requirements

• 8 years of IT, endpoint engineering, or cybersecurity experience
• 6 years of engineering or advanced technical support experience
• Experience supporting enterprise Microsoft environments
• Experience supporting endpoint technologies and cloud services
• Strong troubleshooting and customer support skills
• Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
• Clearance
• Active Top Secret Clearance required
• LocationWashington, DC area with onsite support as required.