Cloud Service Desk Engineer

Rividium; Washington (District of Columbia); On-site; USD 120,000 - 145,000; Full time

Job summary

RiVidium Inc. in the Washington, DC area seeks a Cloud Service Desk Engineer to support a federal client.

This senior role provides engineering-level escalated service desk support for cloud/endpoint issues, device enrollment, compliance status, identity/access, telemetry validation, and runbooks. The position requires a TS security clearance and 8+ years IT/endpoint/Cyber experience, with 6+ years in cloud/endpoint engineering and familiarity with M365 and Intune.

Qualifications

• Active TS clearance required; 8+ years in IT/Endpoint/Cybersecurity.
• 6+ years engineering support for cloud/endpoint environments with M365, Intune, endpoint compliance, identity support, escalated troubleshooting.

Responsibilities

• Provide technical leadership within the assigned engineering discipline.
• Design, implement, document, and continuously improve enterprise engineering solutions.
• Collaborate with Government stakeholders and cross-functional engineering teams.
• Support operational readiness, modernization, troubleshooting, and knowledge transfer.
• Develop technical documentation, standard operating procedures, and implementation guidance.
• Participate in engineering reviews, reporting, and continuous improvement activities.

Skills

Security leadership

Cloud/Endpoint engineering

Escalated troubleshooting

Collaboration with stakeholders

Education

Bachelor's degree or equivalent

Microsoft endpoint/cloud certifications preferred

Tools

M365

Intune

Endpoint compliance

Job description

RiVidium Inc. is seeking a highly qualified Cloud Service Desk Engineer to support a federal client. This position is contingent upon contract award and funding approval. As such, this job posting is intended to identify qualified candidates for a potential future opportunity and does not represent a currently available position. The successful candidate will serve as a senior technical contributor responsible for engineering-level escalated service desk support for cloud/endpoint issues, device enrollment, compliance status, identity/access issues, telemetry validation, and operational runbooks; excludes routine tier 1 help desk.

Primary Responsibilities

• Provide technical leadership within assigned engineering discipline.
• Design, implement, document, and continuously improve enterprise engineering solutions.
• Collaborate with Government stakeholders and cross-functional engineering teams.
• Support operational readiness, modernization, troubleshooting, and knowledge transfer.
• Develop technical documentation, standard operating procedures, and implementation guidance.
• Participate in engineering reviews, reporting, and continuous improvement activities.

Required Qualifications

• Active Top Secret (TS) security clearance, Eight (8) years of experience in Information Technology, Endpoint Engineering, or Cybersecurity, 6+ years engineering support for cloud/endpoint environments; experience with M365, Intune, endpoint compliance, identity support, and escalated troubleshooting.

Education / Certifications

• Bachelor's degree or equivalent; Microsoft endpoint/cloud support certifications preferred.

Security Clearance

• Active Top Secret (TS) security clearance required.

Compensation: $120,000.00 - $145,000.00 annually

The listed salary range represents a general guideline; however, RiVidium Inc. considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. At RiVidium Inc. it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

About the Organization Established in 2008, RiVidium, Inc. (dba TripleCyber) is a VA-Verified SDVOSB and an SBA-Certified 8(a) company. To prepare our clients for the future, RiVidium has balanced all parts of our organization to attract the finest employees in order to 'Strive to be the missing element defining tomorrow's technology'. RiVidium keeps pace and surpasses its competitors by meeting challenges of advancements in Logistics, Human Capital, Cyber, Intelligence & Technology.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources (HR) at [e-mail].

This position is currently accepting applications.

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