Cloud Professional Services Manager

Canonical; New York (NY); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading company is seeking a Cloud Professional Services Manager to lead a team of engineers in delivering cloud solutions. The role involves technical presales, team management, and fostering a culture of growth and excellence. The ideal candidate will have strong cloud computing knowledge and excellent communication skills, with opportunities for travel and professional development.

Benefits

Annual Learning and Development Budget

Recognition Rewards

Parental Leave

Employee Assistance Programme

Travel Opportunities

Qualifications

• Experience in technical presales.
• Experience in leading, coaching, and mentoring engineers.

Responsibilities

• Lead and develop a team of engineers.
• Implement disciplined engineering processes.
• Collaborate with leadership and other teams.

Skills

Cloud Computing

Linux

Networking

Communication

Coaching

Mentoring

Education

Strong Academic Background

Tools

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Python

Job description

Join to apply for the Cloud Professional Services Manager role at Canonical.

This is an opportunity to lead a Professional Services team (also known as Field Engineering), helping customers understand and implement Canonical's open source solutions in public clouds and data centers. The team works across cloud offerings like Ubuntu, virtualization, private cloud, Kubernetes, and open source solutions such as MLops platforms and data platforms. As the company expands into new industries, it designs and develops new open source solutions to meet diverse needs.

We believe Engineering Managers should be outstanding engineers, capable of troubleshooting technical issues and engaging in technical presales. They should contribute technically but primarily focus on shaping the team's direction, focus, and delivery. We also train engineers interested in soft skills to become managers.

Our goal is to make open source easier, more reliable, and more secure, aiming to provide 'most software to most companies'. We select engineers globally for brilliance and motivation, and our managers help teams achieve more than they thought possible, fostering pride in their results.

The role of a Cloud Professional Services Manager at Canonical

The Field Engineering team consists of cloud solutions architects working directly with customers to design private and public cloud solutions tailored to workload needs. Technologies include on-premise solutions like Openstack, MicroCloud, Ceph, and deployable solutions such as Kubernetes, Kubeflow, Spark, PostgreSQL. Managers and team members deploy, test, and hand over solutions, and participate in presales to provide technical advice.

The manager is responsible for line management, career guidance, developing talent, representing the team technically, and collaborating across teams and with customers. Active participation in technical presales is also expected.

Location

This role is home-based, managing a team in your time zone.

What your day will look like

• Lead and develop a team of engineers from graduate to senior levels
• Work remotely within a single major time zone
• Coach, mentor, and provide career development feedback
• Identify and monitor team health indicators
• Implement disciplined engineering processes
• Represent your team and products to stakeholders, partners, and customers
• Develop and promote best engineering and organizational practices
• Plan and manage project progress
• Collaborate with leadership and other teams

What we are looking for in you

• Knowledge of cloud computing concepts and technologies like Kubernetes, Openstack, AWS, GCP, Azure, Ceph
• Practical Linux and networking skills
• Experience in technical presales
• Dynamic, proactive, and people-oriented personality
• Excellent English communication skills
• Passion for developing and growing people
• Experience in leading, coaching, and mentoring engineers
• Organized with a track record of delivering high-quality results on time
• Strong academic background
• Willingness to travel up to 40%, attending events and meetings

Additional skills that you might also bring

• Second language (Spanish or French) preferred
• Python knowledge
• Experience working with external partners
• Stakeholder feedback experience for engineering roadmaps

What we offer you

We offer competitive compensation based on location, experience, and performance, with annual reviews and performance bonuses. Benefits include:

• Distributed work environment with biannual in-person team sprints
• USD 2,000 annual learning and development budget
• Recognition rewards, annual leave, parental leave, Employee Assistance Programme
• Travel opportunities and travel upgrades for company events

About Canonical

Canonical pioneers in open source, publishing Ubuntu, a key platform for AI, IoT, and cloud. We hire globally with high standards for excellence. Since 2004, we have been a remote-first company, encouraging innovative thinking and continuous learning.

Canonical is an equal opportunity employer, committed to diversity and inclusion, offering fair consideration to all applicants regardless of background.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• Software Development