Cloud Professional Services Manager

Canonical; Boise (ID); Remote; USD 100,000 - 130,000; Full time

Job summary

A leading company in open source solutions is seeking a Cloud Professional Services Manager to lead a team in delivering tailored cloud solutions. This remote role involves mentoring engineers, overseeing project delivery, and engaging in technical presales. The ideal candidate will have strong cloud technology knowledge and leadership skills, with a passion for talent development. Join us in making open source more accessible and reliable.

Benefits

Distributed work environment with biannual in-person sprints

USD 2,000 annual learning budget

Annual pay reviews and bonuses

Comprehensive benefits reflecting our values

Travel opportunities and company events

Qualifications

• Knowledge of cloud computing technologies like Kubernetes and Openstack.
• Experience in technical presales and mentoring.

Responsibilities

• Leading and developing engineers from graduate to senior levels.
• Overseeing technical delivery and participating in presales.

Skills

Cloud Computing

Leadership

Communication

Organizational Skills

Mentoring

Education

Strong Academic Background

Tools

Kubernetes

Openstack

AWS

GCP

Azure

Ceph

Linux

Job description

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This role involves leading a Professional Services team (Field Engineering) to assist customers with Canonical's open source solutions across public clouds and data centers. The team works with a range of technologies including Ubuntu, virtualization, private cloud, Kubernetes, MLops platforms, and data platforms. As the company expands into new industries such as telco, finance, healthcare, and media, it designs and develops new open source solutions to meet industry-specific needs.

We believe engineering managers should be outstanding engineers, comfortable troubleshooting and engaging in technical presales. They should contribute technically but primarily focus on guiding the team's direction and growth. We promote management skills and train engineers interested in soft skills to become managers.

Our goal is to make open source more accessible, reliable, and secure, striving to provide 'most software to most companies.' We select engineers globally for brilliance and motivation, with our managers helping teams achieve their potential and take pride in their work.

The role of a Cloud Professional Services Manager at Canonical

The Field Engineering team designs private and public cloud solutions tailored to customer workloads, deploying and testing technologies like Openstack, MicroCloud, Ceph, Kubernetes, Kubeflow, Spark, and PostgreSQL. Managers oversee technical delivery, participate in presales, and coordinate with support and managed services teams.

Responsibilities include line management, mentoring, representing the team technically, fostering collaboration, and participating in presales to meet quarterly goals.

Location

This is a remote role managing a team within your time zone.

Daily responsibilities include:

• Leading and developing engineers from graduate to senior levels
• Remote work within a major time zone
• Mentoring and providing career feedback
• Monitoring team health indicators
• Implementing engineering processes
• Representing the team to stakeholders
• Promoting engineering and organizational practices
• Planning and managing project goals
• Collaborating with leadership

Candidate requirements:

• Knowledge of cloud computing technologies (Kubernetes, Openstack, AWS, GCP, Azure, Ceph)
• Practical Linux and networking skills
• Experience in technical presales
• Proactive, people-oriented attitude
• Excellent English communication skills
• Passion for developing talent
• Leadership, coaching, and mentoring experience
• Organizational skills for timely, high-quality results
• Strong academic background
• Willingness to travel up to 40%

Additional skills (preferred):

• Spanish or French language skills
• Python knowledge
• Experience with external partners
• Stakeholder feedback experience for engineering roadmaps

Benefits include:

• Distributed work environment with biannual in-person sprints
• USD 2,000 annual learning budget
• Annual pay reviews and bonuses
• Comprehensive benefits reflecting our values
• Travel opportunities and company events

About Canonical

Canonical is a leader in open source, publishing Ubuntu and developing solutions for AI, IoT, and cloud. We are a remote-first company since 2004, committed to excellence and innovation.

We are an equal opportunity employer, valuing diversity and inclusion.

Job details

• Senior level: Mid-Senior
• Type: Full-time
• Fields: Project Management, IT
• Industry: Software Development