Cloud Ops Engineer - Enterprise Support & Availability
Intellectix
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Descrizione del lavoro
Intellectix in Denver, CO is looking for a Cloud Operations and Customer Support Engineer to help secure data, optimize IT infrastructure, and simplify business processes.
You will operate in the CORE team, managing cloud services on AWS, troubleshooting issues, and coordinating with engineering groups to support enterprise applications.
The role requires a Bachelor's in IT or related field and 2+ years in cloud operations and customer support; TS/SCI is preferred.
Competenze
- Bachelor's Degree in IT or related discipline.
- 2+ years of IT experience with a focus on cloud operations and customer support.
Mansioni
- Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.
- Respond to and resolve customer issues, providing top-tier technical support and customer service.
- Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.
- Engage in application monitoring to assist in identifying and addressing application performance or availability issues.
- Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.
- Develop and maintain comprehensive documentation for application support procedures.
Conoscenze
Formazione
Strumenti
Descrizione del lavoro
Intellectix in Denver, CO is looking for a Cloud Operations and Customer Support Engineer to help secure data, optimize IT infrastructure, and simplify business processes.
You will operate in the CORE team, managing cloud services on AWS, troubleshooting issues, and coordinating with engineering groups to support enterprise applications.
The role requires a Bachelor's in IT or related field and 2+ years in cloud operations and customer support; TS/SCI is preferred.
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