Cloud Operations Support Engineer

Druva; Santa Clara (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Healthcare coverage

Family leave

Equity

Paid time off

Job summary

Druva is seeking a Cloud Operations Engineer to support, maintain, and scale cloud infrastructure in a FedRAMP-certified environment. You will work with devops, support, and QA to deploy updates, patching, and incident response.

Responsibilities include monitoring infrastructure, automating with Terraform/CloudFormation, and enhancing observability with Grafana/OpenSearch. AWS/Azure proficiency and Linux know-how are required, with US citizenship a plus.

Qualifications

• Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL).
• Experience with a SIEM (Security Incident and Event Management) application
• Familiarity with one programming language (Python, Go)
• U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus
• Experience with observability and monitoring (Grafana, OpenSearch)
• Experience with containerized applications (ECS, Kubernetes, Docker)
• Proficiency in AWS and Azure services (or another Cloud Provider)
• Familiar with Infrastructure as Code (Terraform, CloudFormation)
• Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)
• Certifications (Bonus): AWS, Azure, RHEL, CCNA

Responsibilities

• Participate in weekly team meetings, working closely with devops, support, and quality assurance
• Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches
• Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components
• Prioritize and address tickets related to server, network, and storage issues
• Provide escalated support for problems and incidents
• Ensure incident resolution is within the defined SLA (Service Level Agreement)
• Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment
• Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, OpenSearch)

Skills

Linux deployments

SIEM experience

Python/Go

Cloud platforms (AWS/Azure)

Observability

Containerization

Infrastructure as Code

Tools

Terraform

CloudFormation

Grafana

OpenSearch

ECS

Kubernetes

Docker

AWS

Azure

Job description

As a Cloud Operations Engineer at Druva, the industry leader in Cloud Data Protection and Management, you will play a key role in supporting, maintaining, and scaling cloud infrastructure within a fast-paced, complex, and FedRAMP-certified environment

Working under general guidance, your focus will be on developing professional expertise in cloud operations, addressing tasks of moderate scope, proactive monitoring, and assisting cross-functional teams to deliver reliable, highly available solutions for our growing customer community

Responsibilities

• Participate in weekly team meetings, working closely with devops, support, and quality assurance


• Monitor and manage all cloud infrastructure, including Friday evening deployments of production updates and OS patches


• Support various AWS and Azure services being utilized and gain foundational expertise across primary infrastructure components

Incident Response and Troubleshooting

• Prioritize and address tickets related to server, network, and storage issues


• Provide escalated support for problems and incidents


• Ensure incident resolution is within the defined SLA (Service Level Agreement)

Automation and Monitoring

• Develop, maintain, and enhance Infrastructure as Code (e.g., Terraform, CloudFormation) and automation scripts for testing and deployment


• Configure and deploy supporting tools for proactive monitoring, observability, and security (e.g., Grafana, Prometheus/Thanos, Wiz, OpenSearch)

Communication and Collaboration

• Effectively communicate project updates and tasks to the Operations team and stakeholders in other departments


• Collaborate with cross-functional teams to ensure seamless cloud operations

Expectations

• Support production deployments scheduled on Fridays between 5pm - 11pm PDT on a rotating basis


• Take responsibility for identifying and resolving vulnerabilities in the FedRAMP environment


• Develop and monitor dashboards to track real-time metrics

Benefits

• Well-being: We ensure Druvans and their families have comprehensive healthcare and mental health programs


• Family-Oriented: We provide paid maternity, paternity, adoption and family medical care leave – plus funding to support adoption, fertility treatment, and other related expenses


• Financial Gain: We offer competitive compensation, FSA/HSA accounts, equity, and more, to reward Druvans for their hard work


• Rest and Re-Energize: We encourage Druvans to rest with time away as often as needed because we believe it’s our employees’ passion and creativity that makes Druva special

Qualifications

• Knowledge of Linux operating systems deployments & patching (Ubuntu, RHEL)


• Experience with an SIEM (Security Incident and Event Management) application


• Familiarity with one programming language (Python, Go)


• U.S. citizenship is required to support Federal customer engagements. Existing or ability to obtain a U.S. government security clearance (Public Trust, Secret, or higher) is a strong plus


• Experience with observability and monitoring (Grafana, OpenSearch)


• Experience with containerized applications (ECS, Kubernetes, Docker)


• Proficiency in AWS and Azure services (or another Cloud Provider)


• Familiar with Infrastructure as Code (Terraform, CloudFormation)


• Minimum of 2 years of related experience (or an advanced degree without experience, or equivalent work experience)


• Certifications (Bonus): AWS, Azure, RHEL, CCNA