Cloud Operations Lead — SaaS Platform Reliability

Roberts Recruiting, LLC; Boston (MA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading tech firm in Boston is seeking a Cloud Operations Manager to lead System Operations. The role involves managing a team and solving critical production issues. The ideal candidate will have strong Linux expertise, cloud platform experience, and a background in systems engineering. This position offers an opportunity to work in a dynamic environment with significant challenges and rewards.

Qualifications

• Experience as a lead systems administrator at a commercial SaaS company.
• Demonstrated ability to design and support mission critical systems.
• Some leadership experience as a team lead or manager.
• Experience working in a production NOC environment.
• Deep systems engineering skills outside of application development.
• Solid understanding of networking technologies including HTTP and SSL.
• Familiar with cloud-based infrastructure and platform services.
• Scripting skills in one of shell, python, perl, ruby, etc.

Responsibilities

• Lead a team by recruiting, training, and managing.
• Operate a world-class platform to solve big data problems.
• Become a Subject Matter Expert on the production ecosystem.
• Build roadmaps and create standard operating procedures.
• Collaborate with other departments to find solutions.

Skills

lead systems administrator

site reliability engineer

network engineer

performance engineering

expert in Linux

scripting skills

cloud savvy

solid understanding of networking technologies

Education

Undergraduate degree in computer science or related experience

Tools

AWS

Google Cloud Platform

Hive

Spark

Hadoop

Job description

Our personalization platform is strategically leveraged by 250 global retail sites, representing 17,000 brands and 80 million registered users. Since 2010, we have raised $100M from top-tier venture capitalists and built the world’s largest data collective connecting consumers with apparel and footwear they will love and keep.

As our data collective continues to grow, so does our team! Let’s disrupt this $2 trillion industry together.

Named a Top Place to Work, we arelooking for a CloudOperations Manager (or Lead System Operations Engineer)to work in our Boston office.

About the Role

We're seeking a strong technical leader to run System Operations. OurSystem Operations team is responsible for critical systems engineering functions such as monitoring, site reliability, performance, and support. A successful candidate will have a deep background in linux administration, public cloud, linux performance and troubleshooting. A service oriented mindset and awesome problem solving abilities are key. This is leadershiprole with direct reports and individual contributor responsibilities.

Responsibilities

• Lead a team.Recruit, hire, train and grow a world class team. Coach and manage a team of all skill levels in product workflows, critical thinking, problem solving and best practices.
• Operate a world class platform. Solve real world big data problems at web scale, and in the cloud.
• Become anSMEon our production ecosystem. You'll learn to diagnose issues, and coach others,and then drive improvements throughout the organization.
• Drive results.Build roadmaps, create standard operating procedures,lead stand-ups, coach engineers, and get in the weeds yourself to achieve the goals you have established.
• Wear many hats.You'll provide leadership but won't hesitate toto tackle problems and resolve critical production issues yourself.
• Work with others.You will work with product managers, engineering leads, and infrastructure experts. We need a person who can liaise with other departments, understand their needs, and collaborate to findsolutions.

Qualifications and Skills

• Experienceas aleadsystems administrator, site reliability engineer, or network engineerat acommercial SaaScompanyand a passion for solidly built systems.
• Demonstrated ability to design and support mission critical systems within established SLAs
• Someleadershipexperience. You have been a team lead or a manager and successfully driven moderately sized projects. You know, and enjoy, the challenges of growing great engineering talent.
• Experience working in a productionNOCenvironmentand/or atechnical supportteam is a must.
• Performance engineeringexperience a huge plus.
• Deepsystems engineeringskills.You have deep experience outside of application development and can speak to many systems technologies that deal with compute, memory, storage, and networking services.
• Solid understand ofnetworkingtechnologies including HTTP, SSL, FTP, load balancing, and firewalls.
• Cloud savvy. We liveentirely in the cloud. The right person will be familiar with cloud based infrastructure and platform services such asdatabases, compute, VPCs, etc. and befamiliar with public cloud platforms. (AWS, Google Cloud Platform)
• Linux Expert.An excellent candidate will have experience with administration, development, monitoring and troubleshooting.
• Scripting skillsin at least one of; shell, python, perl, ruby, etc.
• BroaddatabaseandETLexpertise. Relational databases, NoSQL systems, and big data solutions such as Hive, Spark and Hadoop.
• Undergraduate degree in computer science or related experience.
• Strong listening and communications skills.
• Highly motivated self-starter with a can do attitude that wants to learn and grow.