Cloud Operations Engineer - Onsite & Hybrid Support

Portfolio BI, Inc.; New York (NY); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health Care Plan

401k Retirement Plan

Life Insurance

Paid Time Off

Family Leave

Disability (Short/Long-Term)

Training & Certification Support

Job summary

Portfolio BI, Inc. is seeking a Systems Engineer – Dedicated Onsite to support and optimize our cloud infrastructure. The role collaborates with engineering teams and the onsite CTO to deliver reliable cloud operations and security.

The position requires 2–4 years of cloud operations experience, Azure expertise, and strong scripting abilities. The hybrid 4-onsite, 1-remote schedule blends hands-on maintenance with remote collaboration to ensure uptime and performance.

Qualifications

• 2–4 years of experience in cloud operations, system administration, or related role.
• Hands-on experience with one or more major cloud platforms (preferably Azure).
• Strong understanding of supporting Microsoft Office 365 stack (Exchange Online, SharePoint, OneDrive, Intune, Entra ID, Teams calling).
• Strong understanding of cloud networking concepts (VPC/VNet, security groups, load balancers, VPN, DNS, etc.).
• Experience with Windows server administration (Active Directory, Group Policy).
• Proficiency with monitoring and logging tools (CloudWatch, Azure Monitor, Stackdriver, Datadog, etc.).
• Ability to script basic automations (PowerShell, Bash, Python, etc.).
• Familiarity with CI/CD, version control (Git), and infrastructure-as-code tools (Terraform, ARM, CloudFormation).
• Excellent troubleshooting, communication, and documentation skills.
• Ability for basic management and knowledge of networking hardware and concepts: LAN / DMZ / WAN, DHCP, DNS, Routing, Switching, and Firewalls

Responsibilities

• Onsite & Infrastructure Support for cloud systems, platforms, and deployed applications.
• Provide desktop support and infrastructure services for onsite users.
• Monitor system performance, availability, and capacity with cloud-native and third-party tools.
• Troubleshoot and resolve incidents related to compute, storage, networking, identity, and security services.
• Perform routine operational tasks: snapshots, backups, patching, and maintenance.
• Incident & Problem Management: respond to escalated alerts within SLA and conduct RCA.
• Collaborate with Level 3 and engineering teams for complex problem resolution.
• Deployment & Automation: adhere to change control, support configuration changes and rollouts, contribute to automation.
• Security & Compliance: follow security controls, patch cycles, IAM tasks, cloud governance, logging.
• Documentation & Process Improvement: maintain runbooks and improve reliability and efficiency

Skills

Cloud operations

Azure

Office 365 stack

Monitoring & logging

Scripting (PowerShell, Bash, Python)

IaC (Terraform, ARM, CloudFormation)

CI/CD & Git

Networking (VPC/VNet, DNS, firewalls)

Windows Server administration

Documentation & communication

Tools

CloudWatch

Azure Monitor

Stackdriver

Datadog

PowerShell

Bash

Python

Terraform

ARM templates

CloudFormation

Git

Job description

Portfolio BI, Inc. is seeking a Systems Engineer – Dedicated Onsite to support and optimize our cloud infrastructure. The role collaborates with engineering teams and the onsite CTO to deliver reliable cloud operations and security.

The position requires 2–4 years of cloud operations experience, Azure expertise, and strong scripting abilities. The hybrid 4-onsite, 1-remote schedule blends hands-on maintenance with remote collaboration to ensure uptime and performance.