Cloud Network Administrator

WorldNet Telecommunications LLC / Human Resources Group; Guaynabo (PR); On-site; USD 85,000 - 120,000; Full time

Job summary

WorldNet Telecommunications LLC / Human Resources Group is seeking an IT Systems Administrator responsible for installation, operation, configuration, maintenance and troubleshooting of all company server systems, email servers, and cloud services infrastructure, including AD, hosted Exchange, firewalls, proxies and intrusion detection systems.

The role includes migration of outsourced email services to Hosted Exchange, managing network gear, DR appliances and customer premises equipment, and

Qualifications

• Bachelor's degree in Information Systems or Computer Sciences; 3 years of related experience.
• Experience with Microsoft server installation, operation, configuration.
• Experience with Microsoft Active Directory installation, operation, configuration, maintenance.

Responsibilities

• Install, operate, configure, maintain and troubleshoot all company server systems and cloud infrastructure.
• Manage and support Email Server systems and Hosted Exchange migration projects.
• Configure and maintain Firewall, Proxy and Intrusion Detection systems.
• Support network gear: hubs, switches and routers; perform ordering and changes as needed.
• Provide cloud services platform support: virtual servers, desktops, DR appliances, and related equipment.
• Assist users and advise on back‑office applications (MS Office, antivirus, remote access).
• Train on cloud partner services and provide IT consulting to customers as required.

Skills

Microsoft Server

Active Directory

Email Server (Exchange)

Virtualization (Hyper-V/VMware)

Disaster Recovery

Networking (Switches/Routers)

Cloud Services / Hosted Exchange

Education

Bachelor's degree in Information Systems or Computer Sciences

Job description

We are an Equal Employment Opportunity Employer and take affirmative action to recruit Protected Veterans and Individuals with Disabilities.

SUMMARY

Responsible for installation, operation, configuration, maintenance and troubleshooting of all company Server systems, email server, firewall, proxy and intrusion detection systems including everyday addition, deletion or modifications of any Active Directory element or system in the company.

ESSENTIAL DUTIES AND/OR RESPONSIBILITIES

include the following. Other duties may be assigned.

• Installation, operation, configuration, maintenance and troubleshooting of all company Server systems and maintenance and troubleshooting of the Cloud Services infrastructure including everyday addition, deletion or modifications of any Active Directory element or system in the company.
• Installation, operation, configuration, maintenance and troubleshooting of all company Email Server systems including everyday addition, deletion or modifications of any email element or email system in the company.
• Migration, operation, configuration, maintenance and troubleshooting of all company outsourced Email Services systems including everyday addition, deletion, or modifications of any email element in the company to Hosted Exchange Platform.
• Installation, operation, configuration, maintenance and troubleshooting of all company Firewall, Proxy and Intrusion detection systems including everyday addition, deletion, intrusion detection reporting or modifications of any email element or email system in the company.
• Installation, operation, configuration, maintenance and troubleshooting of all Cloud Services Infrastructure Firewall, Proxy, antivirus, and Intrusion detection systems including everyday addition, deletion, intrusion detection reporting or modifications of any email element or email system in the company.
• Customer interface with service provider for all customer exchange services migration and day to day additions, deletions, and support as required.
• Installation, operation, configuration, maintenance and troubleshooting of all company hubs, switches and routers including everyday addition, deletion, and new purchases ordering or modifications in the company.
• Set up, service migration, operation, configuration, monitoring, maintenance and troubleshooting of all company dedicated virtual servers, virtual desktops, hubs, switches, routers, customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications as required to support cloud customers.
• Assist and support all internal and external cloud services users, virtual desktops, disaster recovery appliances, computers.
• Operation, configuration, maintenance and troubleshooting of all company IPPBX and related equipment including everyday addition, deletion, and new purchases ordering or modifications in the company.
• Assist and support all users’ computers, telephone, call center and backup needed as day‑to‑day operation requires.
• Set up, operation, configuration, monitoring, maintenance and troubleshooting of all cloud services platform virtual servers, virtual desktops, SANs, hubs, switches, routers Disaster Recovery customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications based on business needs.
• Set up, operation, configuration, monitoring, maintenance and troubleshooting of all CHR OSS/BSS dedicated virtual servers, SANs hubs, switches, routers customer premises appliances including everyday addition, deletion, and new purchases ordering or modifications.
• Validate customers IT services assessments and configurations provided by the Cloud Technical Services Advisor and coordinate and support Disaster Recovery services, Virtual Servers and Private Cloud services migrations.
• Assist and support all users on the proper operation of back‑office applications. (MS Office, Antivirus, Adobe, Remote connections, etc.)
• Train and become an expert in all cloud partners services, solutions, software, and hardware.
• Provide cloud & IT services consulting to customers as required.
• Perform all other duties related to his functions as required.

SUPERVISORY RESPONSIBILITIES

This Job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and /or Experience
• Bachelor's degree (B. A.) in Information Systems or Computer Sciences, Three years of experience in related field and or training or equivalent combination of education and experience. Experience in: Microsoft server installation, operation, configuration. Experience on installation, operation, configuration, and Maintenance of Microsoft Active Directory. Email server installation, operation, configuration, and maintenance, preferable on Microsoft Exchange. Experience on Hosted Exchange Services.
• Experienced on Disaster Recovery Solutions. Backup & Disaster Recovery systems configuring, design and implementation experience.
• Experience on installation, configuration, and maintenance of communications switches. Experience on installation, configuration, and maintenance of communications routers. Experience on installation, configuration and maintenance of Firewall, Proxy and Intrusion detection systems. Experienced and certified on Microsoft Hyper‑V and/or VMWare virtualization solutions.
• Experience on HCI – Hyper‑converged Technology and Platforms.
• Preferable Experienced and trained on Dell Power Edge and Blade servers, SANs, Equalogic, firewall, desktops, and switches.
• Experience in project management.

Skill, Knowledge & Abilities

Knowledge

Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures.

Spanish and English Language

Knowledge of the structure and content of the Spanish and English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Ability to understand Customer Request or needs and address them properly, able to manage multiple tasks, problem solving and communications kills.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made.

Speaking

Talking to others to convey information effectively.

Mathematics

Using mathematics to solve problems.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Time Management

Managing one's own time.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Reasoning Ability

Ability to understand User needs and address them properly, able to manage multiple tasks, analysis, project management, problem solving and communications skills.

Other Skills

Ability to utilize computers, servers, routers, operating systems, firewalls including MS Office, SQL, and any other applications with PC Troubleshooting tools. General Telecommunication and Backup system maintenance, Computers networks operation maintenance, Hubs, Switches and Fiber Optics Systems, Microsoft Server O.S., Exchange email and Veritas Software Backup systems.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is usually quiet.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.

EMPLOYER’S RIGHT

This Job description does not list all the duties of the job. You may be asked by Supervisors or Managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this Job Description.

WorldNet Telecommunications has the right to revise this job description at any time. This job description is not a contract for employment.