Cloud Media Services Intern

Lightspeed Studios; Los Angeles (CA); On-site; USD 69,305 - 108,000; Full time

Benefits offered by this job

Paid sick leave

Eligible for medical plan

Paid holidays

Job summary

Lightspeed Studios is seeking a candidate for a role focused on providing technical support and consultation within the audio and video industry. The position requires a bachelor’s degree or similar qualification in a related field, with preferred fluency in both English and Chinese.

Responsibilities include customer relationship management and collaboration with sales and architecture teams to enhance service delivery. The role is situated in California, with a competitive salary range of $69,305.60 to $108,000.10 yearly.

Qualifications

• Currently pursuing or recently completed a bachelor’s degree (or higher) in a related field.
• Fluency in both English and Chinese is preferred.
• Familiarities with the audio and video field are a plus.

Responsibilities

• Work closely with the regional sales team as the point of contact for customers.
• Provide technical support for pre-sales technical consultation.
• Actively participate in public online and offline product presentations.

Skills

Excellent communication skills

Customer-oriented work skills

Cross-cultural communication skills

Education

Bachelor's degree in Computer Science, IT, Cloud Computing

Job description

What the Role Entails

• Work closely with the regional sales team as the point of contact for customers in the field of audio and video.
• Provide technical support for pre‑sales technical consultation and PoC verification services, maintain customer relationships, and assist the business team in achieving their goals.
• Support the regional architecture team in analyzing customers’ media business technology architecture and identifying their needs and values in audio and video scenarios.
• Provide industry solutions and case studies for international markets, such as OTT, social media, gaming, education, and business.
• Understand industry solutions and combine customers’ business and technical requirements with the features of Tencent’s audio and video products.
• Help customers achieve their goals and values.
• Effectively communicate the customer requirements and industry requirements to the product development team.
• Actively participate in public online and offline product/industry presentations to share Tencent’s media product capabilities, industry experience, and insights.
• Enhance the influence of Tencent Cloud Media Service, strengthen and establish Tencent’s industry customer network in the field of media services.
• Actively collaborate with the channel and marketing teams to support Tencent Cloud’s regional ecosystem partners, including channel empowerment training, participating in workshops, and Media Demo Day.

Qualifications

• Currently pursuing or recently completed a bachelor’s degree (or higher) in Computer Science, IT, Cloud Computing, or a related field.
• Relevant coursework, projects, or internships in cloud computing are a plus.
• Possess excellent communication skills and the ability to build trusting relationships with a wide range of stakeholders, including customers and partners.
• Fluency in both English and Chinese is preferred.
• Familiarities with the audio and video field, such as live streaming, video on demand, encoding/decoding, and network transmission.
• Strong customer‑oriented work skills and a good sense of customer service, with the ability to communicate with technical decision‑makers.
• Experience in related industries or working with public clouds is a plus.
• Excellent cross‑cultural communication skills are preferred.

Location

US-California-Palo Alto

Benefits

The expected base pay range for this position in the location(s) listed above is $69,305.60 to $108,000.10 per year. Actual pay may vary depending on job‑related knowledge, skills, and experience.

This position will be eligible for 1 hour of paid sick leave for every 30 hours worked and up to 13 paid holidays throughout the calendar year.

Subject to the terms and conditions of the applicable plans then in effect, full‑time interns are also eligible to enroll in the Company‑sponsored medical plan.

Equal Employment Opportunity

Equal Employment Opportunity at Tencent As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.