Cloud Identity Support Engineer Position

MedStar Health; Redmond (WA); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading company seeks a Cloud Identity Support Engineer for a fully remote position. This role prioritizes delivering excellent customer service and requires expertise in Microsoft Cloud Identity support for enterprise-level clients. Ideal candidates will have 3-5 years' experience and be fluent in both English and Japanese.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan with contributions options

Life Insurance & Disability options

Health Spending Account (HSA)

Employee Assistance Program

Paid Time Off (PTO) and Sick Leave

Qualifications

• Minimum of 3 years' experience in technical support in an Enterprise environment.
• Excellent customer service experience and fluency in English and Japanese.
• Demonstrated technical competence with Microsoft BackOffice Technologies.

Responsibilities

• Deliver high-quality technical phone support regarding Microsoft Exchange for Premier customers.
• Manage escalations and develop proactive support strategies.
• Execute formal post-mortem process on closure of critical issues.

Skills

Technical support

IT administration

Windows

Linux

Azure

Cloud

Troubleshooting

Education

4-year technical degree or equivalent work experience

Tools

Microsoft BackOffice Technologies

Microsoft Office Applications

Job description

life insurance, sick time, 401(k), retirement plan

United States, Washington, Redmond

*Description*
Job Description: Cloud Identity Support Engineer Position
100% Remote
Must have excellent customer service experience and be 10/10 fluent in English/Japanese
This person will be responsible for delivering Identity and Microsoft O365 Cloud Identity Support for Enterprise Level Premier customers. The ideal candidate should have at least 3-5 years' experience with Exchange or Office 365 (Exchange Online, Cloud Identity, or Security & Compliance) or Azure Identity. This candidate should possess a solid working knowledge of Enterprise Messaging Administrative concepts and Identity (client authentication, Identity Authorization and Authentication experience, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM...etc), Identity and Access Management, Office 365 Identity Management.
Goal: To provide high quality technical phone support regarding Microsoft Exchange Premier customers.
Responsibilities:
Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
Utilize knowledge of the customer environment to resolve issues in a timely manner.
Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.
Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
Work with Technical Account Managers to effectively manage hot sites including documented action plans and daily status updates for the customer and Microsoft management.
Execute formal post-mortem process on closure of critical issues.
Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Contacts:
This position has frequent contact with Microsoft Premier Customers, CSAMs, Incident Managers, developers, Program Managers, Support Engineers, Technical Advisors, Managers, and other Support Vendors.
Qualifications:
* 4-year technical degree or equivalent work experience, plus a minimum of 3 years' experience in technical support or MIS in an Enterprise environment.
* Demonstrated technical competence with Microsoft BackOffice Technologies.
* Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. MCSE preferred
* Strong technical writing skills and familiarity with Microsoft Office Applications.
* Ability to effectively communicate with customer managers and executives on technical and business issues.
* Strong organization, time management, project management, and negotiation skills
*Skills*
Technical support, it administration, Windows, Linux, azure, cloud, Troubleshooting
*Top Skills Details*
Technical support,it administration,Windows,Linux,azure,cloud,Troubleshooting
*Additional Skills & Qualifications*
Candidate Requirements
* Years of Experience Required: 5 years of experience required for the role
* Degrees or certifications required: 4-year technical degree or equivalent work experience, plus a minimum of 3 years' experience in technical support or MIS in an Enterprise environment.
* Disqualifiers: Candidates with constant job hopping and not fluent in Japanese
* Best vs. Average: The ideal resume would MUST Must have excellent customer service experience and be 10/10 fluent in English/Japanese, possess a solid working knowledge of Enterprise Messaging Administrative concepts and Identity (client authentication, Identity Authorization and Authentication experience, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM...etc), Identity and Access Management, Office 365 Identity Management, and Azure Cloud experience
* Performance Indicators: Performance will be assessed based on meeting deadlines, feedback from the team, and quality of work.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $40.00 - $42.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Jun 27, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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