Cloud Engineer II (Full Time) - United States

Cisco; North Carolina; On-site; USD 120,000 - 180,000; Full time

Job summary

The CollabAI Platform team at Cisco Systems, Inc. builds and operates the shared infrastructure that powers AI features across Webex.

This small, high-leverage team enables product teams to ship AI capabilities quickly and safely in multiple environments. You will understand, configure, maintain and operate our application and model-hosting infrastructure, evolve deployment patterns, and own automation end-to-end with Kubernetes/EKS, Helm, Pulumi, and CI/CD pipelines.

Qualifications

• Master's degree or Bachelor's with required work experience within the past 3 years / 12 months.
• Qualifying education and work experience should be in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or related field. Strong hands-on Kubernetes (EKS) and Helm. IaC with Pulumi or Terraform. Familiarity with reusable modules. Comfort with Go, TypeScript/Node, or Python. Vault, Prometheus, Grafana, and CI/CD at scale.

Responsibilities

• Understand, configure, maintain and operate our application and model-hosting infrastructure.
• Evolve self-service model deployment patterns for quick service/model rollouts with minimal platform-team involvement.
• Own deployment automation end-to-end: Kubernetes/EKS, Helm, Pulumi, and CI/CD pipelines.
• Partner on FedRAMP operations.
• Participate in on-call rotation and incident response for a platform serving Cisco customers.

Skills

Kubernetes

EKS

Helm

Pulumi

Terraform

Reusable modules

Go

TypeScript/Node

Python

Vault

Prometheus

Grafana

CI/CD

Education

Master's degree (0 years)

Bachelor's degree (2 years)

CS/CE/EE/Software Eng or related

Tools

Argo CD

Flux

Job description

Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future.

Meet the Team

The CollabAI Platform team builds and operates the shared infrastructure that powers AI features across Webex. This includes our AI Gateway, managed model hosting, and the deployment platform that lets product teams ship AI capabilities quickly and safely across multiple environments. We're a small, high-leverage team: what we build is used by every product across the Collaboration BU.

Your Impact

Understand, configure, maintain and operate our application and model-hosting infrastructure. Evolve our self-service model deployment patterns so product teams can bring up new services and models with minimal platform-team involvement. Own deployment automation end-to-end: Kubernetes/EKS, Helm, Pulumi (including automation APIs), and CI/CD pipelines. Help us keep improving every step of the way. Partner on FedRAMP operations. Participate in on-call rotation and incident response for a platform that supports Cisco customers.

Minimum Qualifications

Meet one of the following (completed within the past 3 years or expected to be completed within the next 12 months):

• A Master's degree with 0 years of work experience; or
• A Bachelor's degree with 2 years of work experience
• Qualifying education and work experience should be in Computer Science, Computer Engineering, Electrical Engineering, Software Engineering, or a related field. Strong hands-on experience with Kubernetes (preferably EKS) and Helm. Experience with Infrastructure-as-Code such as Pulumi, Terraform, or equivalent. Familiarity writing reusable modules/stacks. Comfort with Go, TypeScript/Node, or Python in a services context. Working knowledge of secrets management (Vault), observability (Prometheus/Grafana), and CI/CD at scale.

Preferred Qualifications

• Experience operating or integrating LLM-serving stacks (vLLM, Triton, Ray Serve, Azure OpenAI/Foundry, Bedrock) or model-routing / proxy layers.
• Exposure to GitOps tooling (Argo CD, Flux).
• FedRAMP, FedRAMP High, or other compliance-boundary experience.
• Experience designing self-service developer platforms.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan.

For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $125,700.00 - $203,100.00 Non-Metro New York state & Washington state: $111,700.00 - $180,800.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.