Closing Shift Manager

Culver's Restaurants; Warren (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading restaurant chain seeks a Closing Shift Manager to ensure excellence in guest service and operational quality. The role involves managing shifts, overseeing team performance, and maintaining safety standards. Ideal candidates will have supervisory experience and strong organizational and communication skills.

Benefits

Benefits available for full-time managers

Qualifications

• One year experience in a supervisory role.
• Knowledgeable in all business aspects.
• Energetic and positive attitude.

Responsibilities

• Runs shifts effectively to ensure quality products and guest service.
• Completes weekly sales and labor reports.
• Monitors and coaches team on safety practices.

Skills

Organizational skills

Communication skills

Management skills

Positive attitude

Job description

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Job Summary

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.

Essential Functions

1. Runs shifts effectively to ensure quality products, guest service, and restaurant cleanliness meet system standards.
2. Ensures guests receive quality products within five minutes for in-house orders and four minutes for drive-thru orders.
3. Ensures proper product quality control, presentation, and hold times according to the Operations Training Manual, Order Assembly.
4. Accesses financial information and completes weekly sales and labor reports during their shift.
5. Monitors and coaches team on safety practices related to the hazard communication program and workplace safety.
6. Empowers team to handle guest comments "the Culver's way."
7. Ensures team is knowledgeable about products and guest service.
8. Demonstrates and maintains a positive attitude among team members.
9. Ensures proper personal hygiene and food safety practices are maintained.
10. Displays point of purchase (P.O.P.) materials timely according to marketing campaigns.
11. Demonstrates proficiency on all restaurant positions.
12. Provides ongoing development of crew chief and shift leader using the management training checklist.
13. Maintains adequate staffing to meet labor cost standards.
14. Follows up on visitation and field reports, including cleanliness, hospitality, and ground appearance.
15. Performs daily restaurant shifts and reviews daily reconciliation reports for accuracy.
16. Runs financial reports, manages cash drawers, and completes daily cash counts.
17. Ensures team is cross-trained effectively and helps identify candidates for crew chief roles.
18. Completes food inventory orders based on sales forecasts.
19. Maintains inventory levels, manages shelf life and product rotation, and completes quality control checklists.
20. Performs monthly inventory procedures and delegates cleaning tasks.
21. Directs weekly and monthly odd jobs to team members.
22. Models positive appearance and attitude, ensuring adherence to policies and procedures.
23. Attends all managerial and team meetings.
24. Monitors email and extranet communications twice daily during shifts.
25. Uses radiant for cash counting procedures.

Qualifications

• One year experience in a supervisory role.
• Effective organizational, communication, and management skills; knowledgeable in all business aspects; energetic and positive attitude.
• Salary commensurate with qualifications; benefits available for full-time managers.

Physical Abilities

• Stand, walk constantly; sit occasionally; handle objects constantly; lift/carry 10-50 lbs frequently; up to 100 lbs occasionally.

Leadership Success Factors

• Effective communication, change management, decision making, innovation, planning, relationship building, team development, and accountability.