Closing Manager (Key Holder)

Associated Grocers of New England, Inc.; Waterbury (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading supermarket chain is looking for a supervisor to manage store operations during closing shifts. This role requires strong leadership skills, effective communication, and organizational abilities to maintain high standards of customer service and store cleanliness. Candidates must be motivated, dependable, and ready to work in a fast-paced environment, fulfilling various duties to support store operations.

Qualifications

• Must be 18 years of age or older.
• Basic computer knowledge to operate store systems and manage reports.
• 1 year of retail or leadership experience preferred.

Responsibilities

• Lead store operations during closing shifts to maintain standards.
• Ensure cleanliness and organization of the store and backroom.
• Assist with inventory management and customer service support.

Skills

Interpersonal skills

Leadership

Organizational skills

Customer service

Education

High School Diploma

ServSafe Certification (preferred)

Tools

Computer store systems

Baler

Pallet Jack

Box Cutters

Job description

POSITION RESPONSIBILITIES/ACCOUNTABILITIES:

• Acquire and maintain in-depth knowledge of all products to effectively assist customers and support operational excellence.
• Master all closing duties as defined and adapted from time to time as needed by the Store Director.
• Learn the front-end processes and ensure the front end operates efficiently during your shifts as the opening or closing supervisor.
• Learn and become an expert in all grocery equipment, hardware, software, and tasks.
• Observe temperatures of coolers, cases, andfreezers and report failures to management promptly.
• Ensure equipment is working correctly, including safety features, and report safety hazards immediately.
• Ensure the store remains clean, organized, and welcoming to create a positive shopping experience for customers.
• Ensure when closing, all perimeter departments are maintained in good shape: milk and eggs remain well stocked throughout the entire shift, Produce, Meat, and store sale items are stocked
• Ensure floors are thoroughly swept and mopped to maintain a clean and safe environment.
• Provide support to departments in completing end-of-shift closing procedures as needed.
• Stock inventory from back stock as instructed, ensuring proper placement and organization.
• Maintain a clean and organized backroom environment throughout the shift.
• Ensure all cooler and freezer doors are closed, all case lights turned off, and curtains closed.
• Secure store doors and windows before exiting the building. Turning off non-essential lighting and setting the alarm.
• Comply with established procedures, practices, sales, safety, and security according to A.G. Supermarkets, Inc. policies
• Communicate essential information to the Store Director consistently.
• Perform other duties as assigned or required.

ESSENTIAL SKILLS & EXPERIENCE

• Must be 18 years of age or older.
• Basic computer knowledge to operate store systems, process transactions, and manage reports.
• Ability to lead store operations during closing shifts, ensuring tasks are completed and store standards are maintained.
• Strong organizational skills with the ability to prioritize tasks, multitask, and stay focused in a fast-paced environment.
• Dependability and leadership qualities to support team members and ensure smooth store operations.
• Excellent interpersonal and communication skills with the ability to engage effectively with customers, employees, and management.
• Dedicated to providing exceptional customer service through prompt issue resolution and customer focused approach.

NON-ESSENTIAL SKILLS & EXPERIENCE:

• ServSafe Certified or equivalent preferred.
• 1 year of retail or leadership experience preferred.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Frequent lifting, pushing, carrying, and pulling of weights between 20-40lbs, with occasional lifting over 40lbs.
• Standing for extended periods of time (90% of the time) and walking (10%).
• Frequent balancing, stooping, kneeling, bending, and reaching above and below waist level.
• Working in various temperature-controlled environments, including:
  • Freezers (extreme cold)
  • Areas near ovens (extreme heat)
  • Receiving areas with occasional humidity or wet flooring
  • Outside temperatures (2% of the time)
• Hard tile/cement flooring with anti- fatigue mats available
• Required: Slip resistant footwear, various cleaning supplies, cutting gloves, and any other items necessary to support total store needs.
• Machines, Tools, and Equipment used: Baler, Pallet Jack and Box Cutters and other machinery, tools, and equipment used within the store location to support business needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.