Closing General Manager

Jimmy John's; New Hope (MN); On-site; USD 42,000 - 47,000; Full time

Job summary

Jimmy John’s in New Hope, MN is seeking a General Manager to lead daily store operations, drive profitability, and ensure high-quality products and world-class customer service. You will manage staff, scheduling, training, and performance, while upholding corporate standards and safety requirements.

The role requires strong leadership, a focus on efficiency, and the ability to meet labor targets in a busy environment. Compensation includes growth opportunities and a fast-paced team culture.

Qualifications

• High school diploma or equivalent.
• Experience in retail/food service preferred.
• Valid driver’s license and reliable transportation.
• Ability to lead a team in a fast-paced environment.

Responsibilities

• Lead store operations to ensure fast, accurate sandwiches and service.
• Hire, train, evaluate, discipline, and develop staff.
• Manage inventory, ordering, and waste to control costs.
• Oversee cash handling and daily financial paperwork.
• Schedule labor to meet customer demand and labor goals.
• Maintain store cleanliness and safe food-handling practices.
• Ensure 100% customer satisfaction through world-class service.
• Set goals and monitor performance with weekly meetings.

Skills

Communication

Prioritization

Customer service

Employee relations

Cash handling

Word/Excel

Stress management

Education

High school diploma

Tools

Word

Excel

Job description

Now Hiring at Jimmy John’s – New Hope (Winnetka Ave. #1650)!

We’re looking for a Closing General Manager tolead our team.

Pay: $42–$47K per year.

All hours, all days available!

Be part of a high-energy crew that’s all about freaky fast and freaky fresh!

General Manager

PRIMARY PURPOSE OF THE POSITION:

General Managers are responsible for all aspects of operating and supervising the store.

• Manage all functions of a Jimmy John’s restaurant to ensure exceptional customer service and high quality products are delivered, while ensuring restaurant profitability.
• Responsible for directing the successful execution of fast, accurate sandwiches and world‑class customer service while maintaining a clean, organized shift.
• Expected to interact effectively with all levels of the organization, as well as the broader Jimmy John’s Company.

MAJOR DUTIES AND RESPONSIBILITIES

• Establish the store’s labor goals and staff needs, including pay rates.
• Manage a staff of approximately 3 to 15 employees. Assign, oversee and evaluate work.
• Manage hiring, training, evaluation, discipline, and termination of employees.
• Provide on‑the‑job training for new employees.
• Delegate and responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
• Supervision of the preparation, sales, and service of food.
• Order the appropriate amount of food items to meet anticipated customer demand.
• Supervise food preparation and service operations.
• Ensure that every customer receives world‑class customer service.
• Route deliveries and serve drivers to maximize delivery business and speed.
• Execute systems and procedures with 100% integrity and completeness.
• Complete daily and weekly paperwork.
• Responsible for 100% of the cash drawers at all times during the shift.
• Implement corporate policies.
• Control inventory by using a weekly inventory system and maintaining regular inventory ordering schedules.
• Receive and store product.
• Conduct weekly manager’s meetings.
• Audit systems and procedures as well as shift‑ending paperwork.
• Arrange for preventive maintenance and upkeep on store’s equipment and supplies.
• Perform other related duties as required.

AS TIME PERMITS

• Assist in‑shoppers during rush periods to ensure the maintenance of restaurant efficiency.
• Assist in‑shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
• Complete daily food preparation (opening procedures, meat and vegetable slicing, bread production).

SKILLS AND ABILITIES

• Oral and written communication skills.
• Ability to establish priorities, work independently, and proceed with objectives without supervision.
• Ability to handle and resolve customer threats and issues.
• Ability to handle and resolve employee issues.
• Ability to use a personal computer and various software packages (Word / Excel).
• Ability to handle stress and high‑volume operations.
• Interpersonal skills to work effectively with others, motivate employees, elicit work output and deal with customers.

QUALIFICATIONS FOR POSITION

• High school graduate or equivalent training.
• Completion of recommended corporate training programs.
• Valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.
• Experience with a retail food company is a plus.

PHYSICAL REQUIREMENTS

• Position requires bending, standing and walking the entire workday.
• Must be able to lift 50 pounds.
• Must be at least 19 years of age.
• Must have the stamina to work a minimum of 50-60 hours a week.