The Cosmetic Beauty Advisor reports to the Sales Team Manager/Store Manager and ensures the uniform execution of the Belk direction within their store.
• Sales - Responsible for:
- Meeting or exceeding personal sales per hour goals
- Being a role model and demonstrating excellent selling skills and customer service
- Executing successful promotions and special events/pre-sells/GWP’s
- Driving sales through customer clienteling
- Working with store management to optimize business-to-business opportunities
- Achieving assigned sales line goals
- Identifying and reducing shrinkage in the area
• Customer Service - Responsible for:
- Meeting or exceeding SPH goal
- Meeting or exceeding credit application goals
- Thanking each customer by name following a purchase
- Handling each transaction efficiently and accurately
- Providing a high level of customer service to support Customer Satisfaction Surveys (CSS)
- Building a customer clientele base
- Recording and protecting personal identifying customer information
• General Responsibilities:
- Maintaining floor and stock areas consistent with store standards in presentation and hygiene
- Unpacking new merchandise promptly; ensuring deliveries are stored without obstructing customer access
- Ensuring timely setup, including signage for promotional events
- Following procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTVs
- Maintaining professional dress standards (uniforms) and appearance per Belk and vendor guidelines
- Cooperating with fellow associates and management
- Complying with store policies on attendance, tardiness, and the associate handbook
- Accepting additional duties or sharing responsibilities during busy times or as requested by management
- Assisting with all non-sell duties as assigned, where appropriate
Minimum Education & Experience:
• No formal education requirement
• Retail experience preferred
• Excellent communication skills
• Ability to work a flexible schedule including evenings & weekends due to shift rotation