Clinician Support Specialist

Extended Care Specialists INC; Huntersville (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance (HSA and FSA)

Dental and Vision insurance

Employer-paid life insurance

Short-term/Long-term disability

401(k) contributions

Job summary

EventusWholeHealth is transforming healthcare delivery in skilled nursing and assisted living facilities through an integrated, evidence-based model. We partner with facilities to enhance clinical workflows and support care teams in delivering high-quality patient care.

The Clinician Support Specialist (CSS) collaborates with Advanced Practice Clinicians and facility staff to coordinate workflows, support clinical services, and enhance communication among patients, providers, and teams.

Qualifications

• High school diploma or equivalent is required or equivalent experience.
• Certified/Registered Medical Assistant, CNA, or PCT credentials are highly preferred.
• Minimum one year of patient care experience is highly preferred; medical scribing experience is preferred.
• Valid driver’s license and reliable transportation are required.
• Strong customer service skills with a positive, supportive, and professional approach.
• Excellent verbal, written, and electronic communication skills.
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment.

Responsibilities

• Prepare for daily clinical rounds by ensuring patient information, documentation, and schedules are ready.
• Assist with encounter documentation, data entry, and chart preparation.
• Coordinate and maintain patient schedules, including admissions, discharges, and acute changes.
• Serve as liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery.
• Assist with triage needs and documentation as directed by the clinician.
• Organize and manage clinical documentation, including lab results and patient records.
• Host and support telehealth visits for routine and acute care needs.
• Obtain and process patient consents and routing of documentation.
• Participate in facility meetings and communicate updates to the care team.
• Support discharge planning and ensure accurate patient census and records.
• Maintain professionalism and represent the organization positively within partner facilities.

Skills

Patient care experience

Customer service

Strong communication

Organizational skills

Detail-oriented

Positive, professional demeanor

Driver’s license

Education

High school diploma or equivalent

Certified/Registered Medical Assistant, CNA, or PCT

Job description

At EventusWholeHealth , we are transforming healthcare delivery within skilled nursing and assisted living facilities through an integrated,evidence ‑ basedmodel. Since 2014, our mission has been to improve patient outcomes by providing comprehensive,whole ‑ personcare supported by strong interdisciplinary collaboration. We partner closely with facilities, enhance clinical workflows, and support teams in delivering exceptional care to residents.

Join a growing organization where your work directly strengthens care quality, clinician efficiency, and patient experience.

Position Summary

The Clinician Support Specialist (CSS) plays a critical role in supporting the clinical care team and ensuring efficient, high-quality patient care. In this position, you will work closely with Advanced Practice Clinicians (APCs) and facility staff to coordinate workflows, support clinical services, and enhance communication between patients, providers, and care teams.

CSS team members contribute to patient care delivery through a combination of clinical support, administrative coordination, and customer service. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment.

Key Responsibilities

• Prepare for daily clinical rounds by ensuring all necessary patient information, documentation, and schedules are ready in advance
• Support clinicians in delivering care byassistingwith encounter documentation, data entry, and chart preparation
• Coordinate andmaintainaccuratepatient schedules, including updates for admissions, discharges, and acute changes
• Serve as a liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery
• Assistwith triage needs and documentation as directed by the clinician
• Organize and manage clinical documentation, including lab results, diagnostic data, and patient records
• Host and support telehealth visits for both routine and acute care needs
• Obtain and process patient consents and ensure proper routing of documentation
• Participate in facility meetings and communicate updates to the care team
• Support discharge planning and ensureaccuratepatient census and records
• Maintain professionalism and represent the organization positively within partner facilities

Qualifications

• High school diploma or equivalent
• Certified/Registered Medical Assistant, CNA, or PCT highly preferred
• Minimum one year of patient care experience highly preferred, medical scribing experience preferred
• Valid driver’s license and reliable transportation
• Strong customer service skills with a positive, supportive, and professional approach
• Excellent verbal, written, and electronic communication skills
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment

Travel Requirements

• Regular travel to assigned facilities isrequired
• Travel distances may exceed 60 miles from home at times
• Reliable personal transportation isrequired

Why EventusWholeHealth?

• AI-Enabled Innovation: Work withcutting-edgetechnology that enhances care delivery and operational efficiency.
• Interdisciplinary Collaboration: Work closely withAdvanced Practice Clinicians, Physicians, Behavioral Health professionals, and facility partners.
• Mission-Driven Impact: Help redefine long-term care and improve lives every day.
• Meaningful Impact: Your work directly enhances patient care, clinician experience, and facility partnership success.
• Paid Time Off and paid Holidays
• Medical Insurance, including HSA and FSA options
• Dental and Vision insurance
• Employer-paid employee life insurance
• Short-term / long-term disability options
• Voluntary Life and AD&D Coverage
• Employer 401(k) contributions
• Fuel card for gas and car maintenance

Equal Opportunity Employer Statement

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristicin accordance withapplicable laws.

Notice

EventusWholeHealthis aware of fraudulent activity in which imposterspose asrecruiters claiming torepresentour organization. Please be cautious of anyone requesting personal or financial information during the hiring process.

At EventusWholeHealth, our Talent Acquisition team members are committed to helping candidates find the right career path that aligns with their skills and experience.We will never request sensitive information such as Social Security numbers, credit card details, or banking information via email.Additionally, our recruiters will not contact you using public email services such as Gmail, Yahoo, or Hotmail.

If youencountera suspicious job posting or receive a questionable email referencing EventusWholeHealth, we strongly encourage you to report it to theappropriate lawenforcement authorities. To ensure you are viewing legitimate opportunities, please rely only on official EventusWholeHealthcareer pages and verified communications from our team.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.