Clinician Support Specialist

Extended Care Specialists INC; Hickory (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance (including HSA/FSA)

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Fuel Card

Job summary

EventusWholeHealth is hiring a Clinician Support Specialist to assist the clinical care team, coordinate workflows, and enhance communication among patients, providers, and care teams across facilities.

The role involves supporting APCs and facility staff, contributing to efficient patient care, and participating in telehealth visits. Travel to assigned facilities is required, with distances potentially exceeding 60 miles.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of patient care experience preferred; medical scribing experience preferred.
• Certified/Registered Medical Assistant, CNA, or PCT highly preferred.
• Valid driver’s license and reliable transportation.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Prepare for daily clinical rounds with patient information, documentation, and schedules.
• Support clinicians with encounter documentation, data entry, and chart preparation.
• Coordinate and maintain patient schedules including admissions, discharges, and acute changes.
• Liaise between clinicians, facility staff, patients, and families to support communication and quality care.
• Assist with triage and documentation as directed by the clinician.
• Organize and manage clinical documentation including labs, diagnostics, and records.
• Host and support telehealth visits for routine and acute care needs.
• Obtain and process patient consents and route documentation correctly.
• Participate in facility meetings and update the care team.
• Support discharge planning and ensure accurate census and records.
• Maintain professionalism and represent the organization positively.

Skills

Customer service

Communication

Organizational skills

Clinical support

Triage

Education

High school diploma or equivalent

Job description

At EventusWholeHealth , we are transforming healthcare delivery within skilled nursing and assisted living facilities through an integrated,evidence ‑ basedmodel. Since 2014, our mission has been to improve patient outcomes by providing comprehensive,whole ‑ personcare supported by strong interdisciplinary collaboration. We partner closely with facilities, enhance clinical workflows, and support teams in delivering exceptional care to residents.

Join a growing organization where your work directly strengthens care quality, clinician efficiency, and patient experience.

Position Summary:

The Clinician Support Specialist (CSS) plays a critical role in supporting the clinical care team and ensuring efficient, high-quality patient care. In this position, you will work closely with Advanced Practice Clinicians (APCs) and facility staff to coordinate workflows, support clinical services, and enhance communication between patients, providers, and care teams.

CSS team members contribute to patient care delivery through a combination of clinical support, administrative coordination, and customer service. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced healthcare environment.

Key Responsibilities:

• Prepare for daily clinical rounds by ensuring all necessary patient information, documentation, and schedules are ready in advance
• Support clinicians in delivering care byassistingwith encounter documentation, data entry, and chart preparation
• Coordinate andmaintainaccuratepatient schedules, including updates for admissions, discharges, and acute changes
• Serve as a liaison between clinicians, facility staff, patients, and families to support communication and quality care delivery
• Assistwith triage needs and documentation as directed by the clinician
• Organize and manage clinical documentation, including lab results, diagnostic data, and patient records
• Host and support telehealth visits for both routine and acute care needs
• Obtain and process patient consents and ensure proper routing of documentation
• Participate in facility meetings and communicate updates to the care team
• Support discharge planning and ensureaccuratepatient census and records
• Maintain professionalism and represent the organization positively within partner facilities

Qualifications:

• High school diploma or equivalent
• Certified/Registered Medical Assistant, CNA, or PCT highly preferred
• Minimum one year of patient care experience highly preferred, medical scribing experience preferred
• Valid driver’s license and reliable transportation
• Strong customer service skills with a positive, supportive, and professional approach
• Excellent verbal, written, and electronic communication skills
• Strong organizational skills and attention to detail; ability to navigate multiple priorities in a dynamic clinical environment

Travel Requirements:

• Regular travel to assigned facilities isrequired
• Travel distances may exceed 60 miles from home at times
• Reliable personal transportation isrequired

Why EventusWholeHealth?

• AI-Enabled Innovation: Work withcutting-edgetechnology that enhances care delivery and operational efficiency.
• Interdisciplinary Collaboration: Work closely withAdvanced Practice Clinicians, Physicians, Behavioral Health professionals, and facility partners.
• Mission-Driven Impact: Help redefine long-term care and improve lives every day.
• Meaningful Impact: Your work directly enhances patient care, clinician experience, and facility partnership success.
• Paid Time Off and paid Holidays
• Medical Insurance, including HSA and FSA options
• Dental and Vision insurance
• Employer-paid employee life insurance
• Short-term / long-term disability options
• Voluntary Life and AD&D Coverage
• Employer 401(k) contributions
• Fuel card for gas and car maintenance

Equal Opportunity Employer Statement We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristicin accordance withapplicable laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.