Clinician Support Agent - 3rd Shift

El Camino Health; San Francisco (CA); Hybrid; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Employee Stock Purchase Plan

PTO

Job summary

iRhythm Technologies in San Francisco, CA is hiring a Clinician Support Agent to join our hybrid team, working evenings on a 4x10 schedule from 10:00 PM to 8:30 AM PDT, with four days per week in this location.

You will communicate with cardiac technicians, hospitals, and clinicians, handle ECG-related notifications following physician protocols, and manage case status using our ticket systems, while upholding HIPAA and clinical practice standards.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of customer service experience; preferably in a fast-paced call center environment.
• Two days per week in-office attendance at San Francisco, IDTF.

Responsibilities

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between Cardiac Technicians and external cardiac accounts.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification criteria and ensure completeness of reports.
• Maintain HIPAA compliance and Good Clinical Practices.
• Meet or exceed defined performance metrics for productivity and quality of cases.

Skills

Communication

HIPAA

Healthcare environment

EKG interpretation interest

Customer service

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Teams

Microsoft Word

Salesforce

Job description

About This Role:

iRhythm is currently hiring a Clinician Support Agent to join our dynamic team based in San Francisco, CA. This is a hybrid position supporting our evening shift on a 4x10 schedule. Working hours are 10:00 PM to 8:30 AM PDT, four days per week. Location: 699 8th Street Suite 600 San Francisco, CA Hybrid/Onsite (with 2 days/week in‑office requirements)

Responsibilities:

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow‑ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job‑specific proficiency requirements.
• Undertake other duties as assigned.

What We Need to See

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience; preferably in a fast‑paced call center environment.
• At least two days a week of in‑office attendance at our San Francisco, CA IDTF.
• This is subject to change based on business needs.
• Able to work alternating weekends and shifts.
• Experience in a healthcare or medical environment preferred.
• Knowledge of medical terminology preferred.
• Experience with EKG interpretation or a strong interest in developing this skill.
• Technical proficiency with Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Salesforce experience is a plus!
• Strong verbal and written communication skills.
• Flexibility and adaptability to thrive in a fast‑paced, growth‑oriented environment.
• Customer‑focused mindset with the ability to maintain professionalism in challenging situations via phone, email, and online interactions.
• Positive attitude and strong team‑player mentality.
• Successful completion of new‑hire training requirements.
• Demonstrated interest and desire to learn rhythm analysis and interpretation.

Ways to Stand Out

• Excellent attention to detail
• Positive attitude and team player
• Ability to use critical thinking skills
• Solution‑minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high‑quality outcomes (reports) to our clients and patients.

Why iRhythm?

• Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care.
• Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care.
• Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment.
• Mission‑Driven: Contribute to innovations that improve the quality of healthcare and the patient experience.

What's In It for You

This is a regular full‑time position with a competitive compensation package, and excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre‑taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, non‑contributory basic life insurance & short/long term disability. Additionally, we offer:

• Emotional health support for you and your loved ones
• Legal/financial / identity theft / pet and child referral assistance
• Paid parental leave, paid holidays, travel assistance for personal trips, and PTO
• 401(k) (with company match)
• Employee Stock Purchase Plan
• Pet insurance discount
• Unlimited amount of LinkedIn Learning classes and so much more

#LI‑KM1 Location: San Francisco

Actual compensation may vary depending on job‑related factors including knowledge, skills, experience, and work location.

Estimated Pay Range $27.73 - $34.66

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.

iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud‑based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career.

Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life‑changing healthcare solutions that impact patients around the world drives us to bring our best every single day.

Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue.

Build the Future - We are a boundary‑pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.