Clinician Support Agent - 2nd Shift

El Camino Health; San Francisco (CA); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

HSA contributions and flexible pre-tax

Job summary

iRhythm Technologies, Inc. is hiring a Clinician Support Agent to join our hybrid team in San Francisco, CA or Deerfield, IL, supporting evening shifts on a 4x10 schedule.

The role focuses on communication with cardiac technicians, hospitals, and clinicians, handling ECG notifications, and maintaining case status with Salesforce and Microsoft Office tools. The ideal candidate has 1+ year of customer service experience in healthcare settings, familiarity with medical terminology, and the ability

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of customer service experience in a fast-paced environment.
• Two days per week in-office attendance at SF site is required.
• Healthcare or medical environment experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Act as the primary communicator between Cardiac Technicians and external accounts via Phone, Outlook, ZioReports, and Salesforce.
• Effectively communicate ECG abnormalities by following physician notification protocols.
• Perform account follow-ups for clinical information such as pacemaker settings and clinician contacts.
• Utilize clinical case management systems to respond, act, and update case status.
• Verify MDN criteria and ensure completeness of reports.
• Collaborate with internal partners and external customers (hospitals/clinicians).
• Meet defined performance metrics for productivity and case quality.
• Adhere to HIPAA and Good Clinical Practices.
• Undertake other duties as assigned.

Skills

Customer service

Healthcare

Communication

MS Office

Salesforce

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Teams

Microsoft Word

Salesforce

Job description

Career-defining. Life-changing. At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career.

About This Role:

iRhythm is currently hiring a Clinician Support Agent to join our dynamic team based in SanFrancisco,CA or Deerfield,IL. This is a hybrid position supporting our evening shift on a 4x10 schedule. Working hours are 12:00PM to 10:30PM (PDT) or 2:00PM to 12:30AM (CST), four days per week. Location: SanFrancisco,CA or Deerfield,IL. Hybrid/Onsite (with2days/week in-office requirements).

We thrive in a fast-paced and collaborative work environment, driven by our passion for delivering innovations that enhance healthcare quality and improve patient experience. We are inviting like-minded individuals to contribute to our mission and join our team today!

Responsibilities:

• Act as the primary communicator via Phone, Outlook, ZioReports, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals, clinicians, and actual patient populations.
• Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
• Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
• Utilize clinical case management ticket systems to respond, act, and update case status.
• Verify process notification MDN criteria and ensure completeness of reports.
• Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
• Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
• Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
• Maintain compliance with job-specific proficiency requirements.
• Undertake other duties as assigned.

What We Need to See:

• High school diploma or equivalent required.
• Minimum of 1 year of customer service experience; preferably in a fast-paced call center environment.
• At least two days a week of in-office attendance at our SanFrancisco,CA IDTF. This is subject to change based on business needs.
• Able to work alternating weekends and shifts.
• Experience in a healthcare or medical environment preferred.
• Knowledge of medical terminology preferred.
• Experience with EKG interpretation or a strong interest in developing this skill.
• Technical proficiency with Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
• Salesforce experience is a plus!
• Strong verbal and written communication skills.
• Flexibility and adaptability to thrive in a fast-paced, growth-oriented environment.
• Customer-focused mindset with the ability to maintain professionalism in challenging situations via phone, email, and online interactions.
• Positive attitude and strong team-player mentality.
• Successful completion of new hire training requirements.
• Demonstrated interest and desire to learn rhythm analysis and interpretation.

Ways to Stand Out:

• Excellent attention to detail
• Positive attitude and team player
• Ability to use critical thinking skills
• Solution-minded with independent thinking and sound judgment skills.
• Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.

Why iRhythm?

• Collaborative & Supportive Team: Join a passionate group of professionals committed to making a positive impact on patient care.
• Growth & Learning: Take advantage of opportunities to further develop your skills in ECG interpretation and cardiac care.
• Hybrid Flexibility: Work remotely while staying connected with your team in a flexible work environment.
• Mission-Driven: Contribute to innovations that improve the quality of healthcare and the patient experience.

What's In It for You

This is a regular full-time position with a competitive compensation package, and excellent benefits including medical, dental, and vision insurance (all of which start on your first day), health savings account employer contributions (when enrolled in a high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, non-contributory basic life insurance & short/ long term disability. Additionally, we offer: Emotional health support for you and your loved ones Legal/financial / identity theft/ pet and child referral assistance Paid parental leave, paid holidays, travel assistance for personal trips, and PTO. iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, an unlimited amount of LinkedIn Learning classes and so much more.

Location: SanFrancisco

Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.

Estimated Pay Range $27.73 - $34.66

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives.

iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all. Make iRhythm your path forward. Zio, the heart monitor that changed the game.

At iRhythm, you'll have the opportunity to grow your skills and your career while impacting the lives of people around the world. Together, we are reimagining the way cardiac arrhythmias are diagnosed. We need curious problem solvers like you. With opportunities remotely, at our office, in manufacturing, and in locations across the globe, this is your chance to meaningfully shape the future of cardiac health, our company, and your career.

Driven By Purpose - Cardiac health touches the lives of people all around us. Providing life-changing healthcare solutions that impact patients around the world drives us to bring our best every single day.

Growth Means Opportunity - We are growing rapidly. And with that growth comes a wealth of opportunities to learn and advance at iRhythm. The potential to deepen your impact, seek new opportunities, and advance your career is yours to pursue.

Build the Future - We are a boundary-pushing organization that values innovative thinking and impacts healthcare at a global level. The expectation is to think big and build the future you see for iRhythm, our patients, and yourself.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.