Clinician Operations Manager

CVS Health; United States; Remote; USD 60,000 - 133,000; Full time

Job summary

CVS Health is seeking a Workforce Operations Manager to coordinate activities across clinical operations teams, manage staffing levels, scheduling, and workload distribution, and drive continuous improvement through KPIs and quality programs.

You will lead cross-functional collaboration, oversee training, and ensure compliance while delivering efficient resources and high-quality patient care across the enterprise.

Qualifications

• 3 to 5 years of clinician management experience
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at problem solving and decision‑making
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others)

Responsibilities

• Analyze workload patterns, forecast resource needs, and recommend adjustments.
• Monitors operational performance metrics and KPIs to assess efficiency.
• Identify opportunities for process improvement within operations support functions.
• Address customer or client concerns, investigate incidents, and implement corrective actions.
• Enforce quality control processes and drive initiatives to improve compliance and quality.
• Collaborate with cross-functional teams to implement process improvements and measure impact.
• Facilitate effective communication within operations teams and stakeholders.
• Foster a culture of continuous improvement and encourage innovation.
• Oversee ongoing training to ensure team members are compliant.

Skills

Clinician management

Leadership

Stakeholder management

Execution and delivery

Problem solving

Collaboration and teamwork

Growth mindset

Education

Post secondary /high school education or specialized training

Job description

Requisition Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

A Brief Overview

Coordinates and aligns activities across different operational teams to ensure smooth execution of daily operations. managing staffing levels, scheduling, and workload distribution to ensure adequate coverage and efficient resource utilization. Contributes to the achievement of business objectives and ensures the organization remains competitive in the market.

What you will do

• Analyze workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements.
• Monitors operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
• Identifies opportunities for process improvement within the operations support functions through workflow analyses.
• Addresses customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
• Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs, and driving initiatives to improve operational compliance and quality.
• Collaborates with cross-functional teams to implement process improvement initiatives and measure the impact of changes.
• Facilitates effective communication within the operations support teams and with other stakeholders.
• Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Required Qualifications

• 3 to 5 years of clinician management. Must have prior experience managing a team of providers
• 3 to 5 years leadership experience
• 3 to 5 years stakeholder management experience - Ability to articulate the organizational value delivered to all levels of the company to executives. More importantly, you can tell the story of the value that is currently in your backlog or roadmap using data, KPIs, or expected financial results.
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at problem solving and decision‑making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Preferred Qualifications

• 3 to 5 years of prior practice manager experience

Education

• Post secondary /high school education or specialized training, i.e., technical/vocational programs.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/27/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.