Operations Manager

CVS Health; Uxbridge (MA); On-site; USD 28,000 - 47,000; Full time

Job summary

CVS Health is hiring a full-time Store Manager in Massachusetts. You will lead store crews, supervise daily activities, and support the Store Manager with plans to improve operations and service.

You will assist customers with questions, handle problems and complaints, and promote CVS's customer service culture—greeting customers, offering help, and thanking them. Flexibility is required for early mornings, overnight and weekend shifts, with possible overtime.

Qualifications

• Deductive reasoning and analytical skills required.
• Advanced communication, leadership and supervisory abilities.
• Ability to work a full-time flexible schedule including early mornings, overnights and weekends.

Responsibilities

• Lead others and supervise the store crew, ensuring smooth operations.
• Assist customers with questions, problems and complaints, promoting CVS customer service culture.

Skills

Deductive reasoning

Analytical skills

Communication skills

Leadership

Supervision

Influencing

Education

High School diploma or equivalent

Job description

Position Summary

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Essential Functions

1. 1. Management
   • Lead others and work effectively with store crews
   • Supervise, assign and direct activities of the store's crew
   • Effectively communicate information to store crew and supervisors in an open and timely manner
   • Support Store Manager with actions plans for operational and service improvement
2. 2. Customer Service
   • Assist customers with their questions, problems and complaints
   • Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$20.00 - $34.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/31/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.