Clinical Transporter - Clinical Transport Services

Health First; Melbourne (FL); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Health First is seeking a Clinical Transporter to safely transport patients and equipment within hospital settings, adhering to I-CARE values and delivering high-quality service. Responsibilities include moving patients via stretchers and wheelchairs, maintaining patient dignity, and coordinating handoffs with nursing staff.

The role requires strong customer service, effective communication, and the ability to work independently in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service experience preferred.
• Current American Heart Association BLS Healthcare Provider completion card and annual renewal.

Responsibilities

• Facilitate safe, efficient, expedited movement of patients using stretchers, wheelchairs, beds, and cribs and move related items.
• Provide courteous, professional service by introducing self to patient and explaining mode of transport.

Skills

Customer service

Communication

Independent work

Stress management

Education

High school diploma

Job description

POSITION SUMMARY

To be fully engaged in modeling the Health First I-CARE Values and providing safe and efficient transportation of patients and equipment within the hospitals. The Clinical Transporter is also responsible for providing superior quality, competitive value and outstanding service through transports of patients in a timely and safe manner, working as a team member to achieve goals and objectives of the department.

Job Requirements

POSITION SUMMARY

To be fully engaged in modeling the Health First I-CARE Values and providing safe and efficient transportation of patients and equipment within the hospitals. The Clinical Transporter is also responsible for providing superior quality, competitive value and outstanding service through transports of patients in a timely and safe manner, working as a team member to achieve goals and objectives of the department.

Primary Accountabilities

• Personally, facilitates the safe, efficient, and expedited movement of patients from area to area via stretchers, wheelchairs, beds, and cribs and expedited movement of patient related items such as belongings, paperwork, labs, and equipment.
• Assists in the safe transfers of customers (such as: from bed to stretcher or wheelchair). Provides courteous, professional service by always introducing self to patient and explaining mode of transport, wheelchair vs stretcher.
• Accurately records the transport and reports the necessary information by correctly using the Teletracking.
• Appropriately utilizes PPE, and follows HIPPA, OSHA, and Health First’s Policies and Procedures.
• Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
• Safely operates both stretcher and wheelchair. Reports any issues to Manager. Removes broken or defective equipment immediately.
• Applies Tele Pak Monitor on patient when required, follows process for ensuring patient rhythm is visible and verifies with monitor tech.
• Consistently practices appropriate hand washing before and after each patient encounter.
• Receives and confirms proper discharge paperwork and handoff communication with RN prior to leaving origin and ensures at destination proper handoff is completed per policy.
• Cleans stretcher and wheelchair after each patient transport with hospital approved germicidal product.
• Per Diem associates float to different hospital facilities per guidelines.
• Follows proper Morgue processes to ensure a safe transfer of patient.

Work Experience

MINIMUM QUALIFICATIONS

• Education: High school diploma or equivalent.
• Work Experience: Customer Service, preferred.
• Licensure/Certification: Must hold current American Heart Association BLS healthcare provider completion card and maintain annually with no interruption.
• Knowledge/Skills/Abilities:
• Excellent Customer Service skills and communication
• Ability to work independently and with limited supervision.
• Ability to work effectively in a stressful, fast paced environment.
• Flexibility to adapt to changing priorities with calm and effective response.

Physical Requirements

• Must be able to stand and walk for up to 10 hours per shift, up to 12 hours during disaster response.
• Must be able lift up to forty (40) pounds unassisted.
• Must be able to transport patients using stretcher, wheelchair, and other conveyances.
• Must be capable of pushing or pulling weight up to 250 pounds for 75% of a 10 hour shift.

Competency Assessment/Skills Checklist

• Associates must complete within three months of hire and annually.

Benefits

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.