Clinical Transplant Education & Outreach Manager

HAHHH; Worcester, Northern (MA, KY); Hybrid; USD 96,000 - 173,000; Full time

Job summary

UMass Memorial Health in Worcester, MA is seeking a Clinical Transplant Education & Outreach Manager to lead on-site education for physicians, providers, and patients across transplantation phases. You will plan and implement patient education programs and develop clinical materials.

The role requires a Bachelor's in Nursing, MA RN license, at least 5 years of tertiary care, plus experience in market research, marketing plan development, social media, and outreach.

Qualifications

• Registered Nurse with minimum of 5 years’ tertiary care experience.
• Understanding of market research, marketing plan development, and execution.
• Experience in social media with proven profiles.
• Ability to exercise independent judgment and decision-making.
• Strong organizational skills for project management.
• Demonstrated writing and oral presentation skills.
• Excellent interpersonal skills for stakeholder relationships.

Responsibilities

• Conduct on-site education for physicians, healthcare providers, and patients across all transplantation phases. Plan and implement transplant patient education programs. Develop and maintain clinical educational materials for professionals and patients.
• Oversees the planning, organizing and implementation of assigned projects, programs, and campaigns to strengthen public interest and goodwill for the Transplant Division. Support program expansion through engagement with referring providers, patients, and diverse audiences. Monitor scheduling of provider education and outreach events regionally.
• Follow up on queries from referring physicians, administrators, or healthcare providers and establish strategies for service excellence.
• Maintain open communication with the transplant leadership team and external stakeholders.
• Analyze program data, collect metrics, and report to program directors. Establishes evaluative criteria and measures for assessing and monitoring the success/outcomes of communications and outreach efforts. Evaluate and assess education and outreach programs for improvement.

Skills

Nursing

Market research

Marketing plan development

Social media

Communication skills

Project management

Education outreach

Stakeholder engagement

Education

Bachelor’s degree in Nursing

Massachusetts RN license

Master’s degree in Nursing (preferred)

Job description

## Clinical Transplant Education & Outreach ManagerApply: On-site (100% Onsite): Worcester, MA University Campus: Full time: Posted Yesterday: R26110529# **Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.****Exemption Status:**Exempt**Hiring Range:**$96,220.80 - $173,180.80(based on a full time schedule of 40 hours per week).Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.**Schedule Details:**Monday through Friday**Scheduled Hours:**8-4:30**Shift:**1 - Day Shift, 8 Hours (United States of America)**Hours:**40**Cost Center:**10020 - 2144 Transplant ServicesThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.# # **Everyone Is a Caregiver**At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.I. Major Responsibilities:1. Conduct on-site education for physicians, healthcare providers, and patients across all transplantation phases. Plan and implement transplant patient education programs. Develop and maintain clinical educational materials for professionals and patients. Act as a resource for patients and families, providing guidance and support. Collaborates with the Transplant team to ensure that there are no access issues and patients are evaluated in a timely and efficient manner. Educate internal and external staff on referral/evaluation process and updated policy changes. Works with clinical staff to write/edit and produce patient communications collaterals including health-oriented collaterals, website content, etc.2. Oversees the planning, organizing and implementation of assigned projects, programs, and campaigns to strengthen public interest and goodwill for the Transplant Division. Support program expansion through engagement with referring providers, patients, and diverse audiences. Monitor scheduling of provider education and outreach events regionally. Plan and execute outreach initiatives, site visits, conferences, CME activities, and events to promote the Transplant Program. Conducts tabling events and grassroot marketing at physician offices, dialysis facilities and in the community. Organize and participate in community events to raise awareness about transplantation. Establish relationships with community organizations, advocacy groups, and support networks.3. Follow up on queries from referring physicians, administrators, or healthcare providers and establish strategies for service excellence.4. Maintain open communication with the transplant leadership team and external stakeholders.5. Analyze program data, collect metrics, and report to program directors. Establishes evaluative criteria and measures for assessing and monitoring the success/outcomes of communications and outreach efforts. Evaluate and assess education and outreach programs for improvement.II. Position Qualifications:License/Certification/Education:Required:1. Bachelor’s degree in Nursing.2. Current Massachusetts Registered Nurse license and registration.Preferred:1. Master’s degree in Nursing.Experience/Skills:Required:1. Registered Nurse with minimum of 5 years’ tertiary care experience2. Understanding of market research, marketing plan development, and execution.3. Experience in social media, with proven experience building successful social media profiles for organizations from the ground up. Solid understanding of social media landscape, platforms, and measurement tools.4. Ability to exercise independent judgment and decision-making.5. Must demonstrate clinical competence with excellent organizational skills that will lead to the effective planning and management of projects.6. Demonstrated writing ability and oral presentation skills.7. Excellent interpersonal skills and relationship management attributes to be demonstrated through interaction with physicians, administrative leadership, employees and community members.8. Self-directed with an ability to set priorities and oversee multiple projects simultaneously.9. Must have valid driver’s license with vehicle to potentially drive several hours per day to outreach sites.Preferred:1. Minimum of 3 years of Outreach in health-related industry.2. Prior experience in transplantation and/or dialysis of gasAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.