Clinical & Training Manager

Priority Dispatch Corp.; Richmond (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Priority Dispatch Corp. seeks a Training Manager to provide strategic oversight of statewide clinical education and training programs for Hospital to Home.

You will design curricula, competency programs, and educational initiatives for ALS, BLS, and NEMT personnel, while leading Regional Training Coordinators and Field Training Officers. You will collaborate with HR, Medical Director, and Clinical Department to maintain compliant, effective training that supports clinical excellence and

Qualifications

• Current Virginia Paramedic certification or National Registry (preferred).
• EVOC certification with a clean driving record required.
• ACLS, PALS, CPR certifications (or obtained within 90 days).

Responsibilities

• Collaborates with HR to manage onboarding processes.
• Oversees standardized orientation for ALS, BLS, and NEMT personnel.
• Coordinates annual clinical skills validations for EMS staff.
• supervises Regional Training Coordinators and Field Training Officers.
• Ensures standardized training content, evaluation methods, and documentation across regions.
• Oversees Field Preceptorship Program and competency evaluations.
• Integrates new protocols and policies into training curricula.
• Reviews training outcomes and provider feedback for continuous improvement.

Skills

Leadership

Curriculum development

Training delivery

Regulatory compliance

Communication

MS Office

Education

Paramedic certification (VA)

National Registry preferred

EVOC certification

Tools

MS Office

Job description

Department: Training and QualityReports To: Training and Quality DirectorLocation: RVA (Corporate Office)Status: Full-time / ExemptPosition Summary: The Training Manager provides strategic oversight of Hospital to Home's statewide clinical education and training programs. This role designs and maintains training curricula, competency programs, and educational initiatives for ALS, BLS, and NEMT personnel while managing Regional Training Coordinators responsible for day-to-day training delivery. In collaboration with Human Resources, the Medical Director, and the Clinical Department, the Training Manager ensures a standardized, compliant, and effective training program that supports clinical excellence, operational readiness, and employee development throughout the organization.Key Responsibilities• Collaborates with Human Resources to manage onboarding processes.• Establish and oversee standardized orientation programs for ALS, BLS, and NEMTpersonnel across the organization.• Coordinates annual and periodic clinical skills validations for ALS and BLS personnel.• Monitors and ensures adherence to Virginia OEMS requirements for EMS providercertification, training, and clinical competency.• Provide leadership, guidance and support to Field Training Officers (FTOs), LeadTrainers, and Regional Training Coordinators.• Ensures standardized training content, evaluation methods, and documentation practicesacross all H2H regions.• Provides oversight of the Field Preceptorship Program, ensuring consistent FTOdevelopment, competency evaluations, and clinical clearance pathways across theorganization.• Coordinates remediation and targeted training assignments for providers identifiedthrough QA/QI review.• Integrates new or updated protocols, clinical alerts, and policies into all training curricula.• Conducts periodic reviews of course effectiveness, provider feedback, and trainingoutcomes.• Serve as a resource to operational leadership on workforce development, clinicalcompetency, and training – related matters.• May be assigned to staff an ambulance as needed to support operational or trainingrequirements.• Performs other duties as assignedManagement Responsibilities• Supervise and evaluate Regional Training Coordinators• Establish performance expectations and accountability measures for regional trainingprograms.• Coordinate statewide training schedules and resource allocation to ensure consistentcoverage and training delivery.• Facilitate regular meetings with Regional Training Coordinators to review performance,compliance, and organizational priorities.Required Qualifications• Current Virginia Paramedic certification (National Registry preferred).• Minimum of 2 years of EMS field experience.• Current EVOC certification with a clean motor vehicle record.• Certifications in ACLS, PALS, and CPR (or obtained within 90 days of hire).• In-depth understanding of Virginia OEMS requirements, NEMSIS standards, and EMSdocumentation practices.• Proficiency with Microsoft OfficePreferred Qualifications• Instructor Certifications in ACLS, PALS, and CPR.• Eligibility to obtain Education Coordinator (EC) certification within 1 year of hire.• Prior experience supervising, mentoring, or training EMS personnel.Core Competencies• Leadership and team development• Organized and able to prioritize projects• Strong communication and presentation skills• Detail-oriented and analytical• Ability to identify training gaps and implement solutions• Commitment to clinical excellence and continuous improvement