Clinical Training Assistant

AFC Urgent Care Portland/Vancouver; Portland (OR); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Travel stipend

Team bonuses

Free healthcare for you and family

401(k) with employer match

Paid time off

Growth opportunities

Supportive culture

Job summary

AFC Urgent Care PNW seeks a Clinical Training Assistant to mentor back-office staff from onboarding to annual training. You must be experienced in Medical Assisting and flexible with training methods across multiple clinics in the Portland area.

This full-time role requires travel between clinics, a Monday–Friday schedule, and compensation of $28–$33 per hour, plus a monthly travel stipend, team bonuses, and comprehensive benefits including free healthcare for you and your family.

Qualifications

• High School Diploma or GED required.
• Certificate from a Medical Assistant program or equivalent on-the-job training.
• 1+ year supervisory and/or training experience required.
• Preferred: 1+ year medical office experience, urgent care bonus.
• Preferred: X-ray experience (RT or LXMO).

Responsibilities

• Onboarding new staff, including scheduling and system setup.
• Designing curricula and delivering training across locations.
• Conduct training needs assessments and 2-week hands-on training.
• Develop training materials and track employee progress.
• Communicate issues to Clinic Manager, Training Manager, or HR.

Skills

Supervisory experience

Training experience

Medical assisting

Education

High School Diploma or GED

Medical Assistant certificate

X-ray experience (RT or LXMO)

Job description

Location:6633 NE Sandy Blvd. Portland, OR 97213

Travel between all clinics as needed for training

Employment Type:Full-Time | ~40 hours/week

Schedule:Mon - Fri 8:00am - 4:30pm

POSITION SUMMARY

The Clinical Training Assistant will serve as a training mentor for the back office staff from onboarding to annual training. Must be experienced in Medical Assisting and flexible with training techniques. You are expected to travel to any/all of the clinics. The job operates within established parameters and influences development and/or decisions regarding new policies or guidelines. The position is responsible for quality clinical support care in a clinical setting. Additional responsibilities include call processing for the clinic and associated staff accountability at the clinic. This position has decision-making authority within the scope of responsibility and requires innovation/tenacity to improve internal processes. The consequences of errors result in suboptimal patient care and poor clinic workflow.

*Please note that the items listed below are not all-inclusive of the standards expected of AFC.

ESSENTIAL DUTIES & RESPONSIBILITIES

Onboarding

• Including but not limited to Medical Assistants, Externs, and MA Temp staffing
• Perform new hire systems onboarding - user set up, function and purpose of systems, and review any associated SOP
• Ensure clear communication of new hire training schedule to all stakeholders
• Conduct onsite training for all new staff (flexibility needed)
• Ensure their time cards are correct for Clinic Managers
• Assist with developing and implementing training programs to meet company goals, including designing curricula and teaching classes
• Conduct training needs assessments to identify areas where new hires need to be trained in order to perform their jobs effectively
• Provide 2-week hands-on training
• Schedule follow-up training as needed
• Communicate issues to Clinic Manager, Training manager, and/or HR

Training

• Introduce and insure consistent use of SOP's across all locations
• Train the clinics/leads/clinic coordinators as needed
• Assisting with the development of treatment plans based on employee needs and goals
• Administer ongoing support and supplemental training as requested by Clinic Managers
• Monitoring employee progress throughout the training process to ensure that they are meeting the requirements of the program
• Assist with developing training materials such as workbooks, manuals, handouts, and other learning aids
• Evaluate the effectiveness of training programs based on employee feedback or results of follow-up tests or evaluations
• Perform other job-related duties as assigned by your manager

QUALIFICATIONS

Required

• High School Diploma or GED
• Certificate from a Medical Assistant program or Equivalent on-the-job training
• 1+ year experience in a supervisory and/or training role

Preferred

• 1+ year experience in a medical office, preferred (urgent care experience is a bonus!)
• X-ray experience (RT or LXMO)? Even better!

COMPENSATION & BENEFITS

• 28-33 /hr (based on experience)
• Monthly travel stipend of $75
• Monthly team performance bonuses
• Free healthcare for you and your family through AFC
• 401(k) with 3% employer match after 1 year
• 3 weeks of paid time off
• On-the-job growth & training opportunities
• Supportive, non-toxic work culture that celebrates wins!

ABOUT AFC URGENT CARE PNW

Why you’ll love it here

A Culture That Actually Cares: Teammates who've got your back, leaders who listen, and zero bureaucracy. We believe in collaboration, not competition!

Team Performance Bonus: When the clinic thrives, you share in the success! Monthly performance bonuses = more than just a pat on the back

Learn. Grow. Level Up: Want to expand your skills? We offer in-house Limited Scope Radiography (LXMO) training, with state certification costs fully covered!

Our Core Values

• Commitment- Commitments are clearly made and met
• Health- Healthy living for everyone is promoted through sustainable and responsible behaviors
• Excellence- Excellence in everything we do
• Celebrate- Celebrate wins - both small and large
• Trust- Trust builds teamwork through vulnerability and respect

SAFETY & WELLBEING

• Alcohol and Drug-Free Policy: We are an alcohol and drug-free workplace. Offers are contingent on the successful completion of background checks and drug screenings (*Including screening for THC).
• EEO: AFC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.