Clinical Tracking Representative

RadNet; Town of Texas (WI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Savings Accounts with employer/

401(k) Employer Match

Medical, Dental and Vision coverage

Free imaging services for you and your

Wellness dollars

Job summary

RadNet is seeking a Clinical Tracking Representative in Wisconsin to support patient care workflows. You will coordinate clinical operations, track action items and risks, and maintain accurate records in the tracking system while ensuring HIPAA compliance and timely patient coordination.

The role emphasizes strong communication with doctors, patients, and internal teams, along with attention to detail and the ability to multitask in a fast-paced environment.

Qualifications

• Genuine passion for customer service and professional demeanor.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Spanish and English preferred for communication with patients and providers.

Responsibilities

• Coordinate and monitor clinical operations projects across the Western region.
• Track action items, risks, and issues; follow up with leadership for timely completion.
• Maintain tracking records and ensure compliance with workflows and HIPAA.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Bilingual Spanish-English

Communication

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience.

When you join us as a Clinical Tracking Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Coordinate and monitor multiple clinical operations projects and strategic initiatives across the Western region.
• Track action items, risks, and outstanding issues while following up with leadership to ensure timely completion.
• Manage the day-to-day tracking processes by maintaining accurate tracking records, monitoring patient follow-up activities, coordinating with clinical and operational teams, and ensuring compliance with established workflows and regulatory requirements.
• Maintain accurate and complete records within the Tracking System, ensuring timely and accurate data entry.
• Coordinate and schedule patient procedures in accordance with established clinical workflows.
• Communicate professionally and effectively with patients, physicians, radiologist, and internal team members to coordinate care, resolve inquires, and support daily operations.
• Ensure patient information is documented accurately while maintaining confidentiality and compliance with HIPAA and organizational policies.
• Perform other duties and special projects as assigned.

You Are

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
• Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service

To Ensure Success In This Role, You Must Have

• Must have great communications; Spanish and English preferable
• Must be familiar with Microsoft Excel and Word
• Outstanding organization and attention to details skills
• Ability to work well in group and individual settings
• Ability to handle assignments under minimal supervision is essential
• Ability to interact effectively with doctors, patients, vendors, peers, staff, and management
• High School diploma or equivalency is required

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $16.00 - $18.00 per hour