Clinical Technician II - Duke Health Cary, Multispecialty

Duke University Health System; Cary (NC); On-site; USD 40,000 - 80,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Clinical Technician II to join their compassionate team. This role involves performing vital technical procedures for patient specimens, ensuring accurate specimen collection and processing, and maintaining high standards of quality control. You will be the bridge between patients and healthcare professionals, providing essential support in a dynamic environment. With a commitment to innovation and patient care, this position offers the opportunity to make a meaningful impact in the lives of patients and their families. Join a team that values collaboration, diversity, and the pursuit of excellence in healthcare.

Benefits

Commitment Bonus

Health Benefits

Continuing Education Opportunities

Qualifications

• Completion of a structured phlebotomy training course recommended.
• At least 2 years experience as a Clinical Technician I.

Responsibilities

• Perform blood drawing procedures and specimen preparation.
• Maintain inventory of supplies and ensure proper documentation.
• Communicate professionally with patients and medical personnel.

Skills

Phlebotomy

Specimen Preparation

Patient Communication

Quality Control Procedures

Education

High School Diploma or GED

Phlebotomy Training Course

Tools

Softech

SRS

Gajema

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Pursue your passion for caring with Duke Health Integrated Practice, which comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina.

$2,500 Commitment Bonusfor qualifying candidates!

JOB LOCATION

Duke Health Cary - 100 Duke Health Cary Place

JOB SUMMARY

We are seeking a Clinical Technician II to p erform a variety of the technical procedures involved in the procurement, processing and evaluation of patient specimens for use in the diagnosis and treatment of disease; teach and perform routine clerical and technical procedures including specimen collection, responsible for the delivery of supplies and procurement of specimens from physicians' offices, clinical specimen preparation and processing for analysis and dispatch, patient registration and order entry; and serve as hospital laboratory representative and liaison with outside clients.

JOB DUTIES AND RESPONSIBILITIES

• Perform a variety of routine and complex blood drawing procedures including, but not limited to, finger and heel sticks, pediatric venipuncture and blood cultures.
• Provide instructions to patients for proper collection of urine or stool specimens.
• Perform a variety of routine and specialized specimen preparation procedures including, but not limited to general laboratory specimen preparation.
• Utilize standard procedure for positive patient identification; record appropriate collection information on proper requisitions; perform order entry and perform billing functions as required.
• Receive and process specimens as required including, but not limited to, centrifugation, separation of serum/plasma, and aliquoting of urines.
• Resolve all samples received without orders; review and resolve patient orders in question.
• Document uncollected specimens and communicate to provider/supervisor.
• Direct specimens appropriately and perform daily tracking of specimens.
• Participate in the distribution of specimens, supplies and reports to the appropriate laboratory staff.
• Provide monthly tally to manager/supervisor.
• Perform review for expired tubes/supplies; remove from use.
• Daily disinfection of counters, keyboards, phones. Maintain clean and organized work area.
• Change biohazard containers when needed; prepare package for pick up.
• Perform various quality control procedures and record/monitor temperatures to maintain compliance with internal and external regulations. Notify supervisor or PIC of problems/concerns.
• Perform daily/weekly/monthly maintenance checks, including, but not limited to, eyewash, emergency lighting, emergency alarms. Notify supervisor or PIC of problems/concerns.
• Assist with maintenance of retained specimens.
• Communicate in a professional and courteous manner with patients, family and other medical personnel as necessary to solve problems, obtain information for laboratory records, explain procedures, allay fears and elicit cooperation, or relay problems to supervisor/manager for resolution when appropriate.
• Participate in the distribution of reports to clinic staff.
• Provide technical guidance to employees assigned to work area.
• Review work for phlebotomy team members, assist in training new personnel.
• Prepare and initiate tests including, but not limited to, Waived Testing.
• Assist lab tech by performing instrument start up and shut down procedures.
• Maintain inventory of supplies; reorder as required; unpack supplies upon delivery-compare supplies received to those listed on packing slip; forward paperwork to appropriate person and alert them of discrepancies; stock supplies.
• Utilize various hospital information systems and software, including, but not limited to, Softech, SRS, Gajema, Duke at Work.
• Participate in committees and attend meetings which improve patient safety or satisfaction, employee safety or work culture.
• Participate in continuing education activities; maintain safety training; maintain records of each.
• Perform other related duties incidental to the work described herein.

JOB ELIGIBILITY REQUIREMENTS

Education

• High School diploma or GED. For assignment to phlebotomy, completion of a structured phlebotomy training course and clinical rotation is recommended.
• Minimal educational or experience requirements may be modified on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA requirements are met by the employee for the tasks being performed.

Experience

• Alternatively, an equivalent combination of relevant education and/or experience.

• Must have at least 2 years experience as a Clin Tech I or Certification as a Phlebotomist plus achieve required competency level for specified job responsibilities.

Degrees, Licensure, and/or Certification

• For assignment to Phlebotomy Services, certification as a phlebotomist by a nationally recognized board/agency may be required; certification of Basic Life Supportpreferred.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.