Clinical Technical Specialist

Waters Corporation; North Carolina; On-site; USD 90,000 - 120,000; Full time

Job summary

Waters Corporation is seeking a Clinical Technical Specialist to provide on-site support for LC and MS products in the Raleigh, North Carolina area. The role involves clinical market support, remote assistance when not in the field, and strict adherence to complaint handling processes across Waters Clinical offerings.

The candidate will travel as needed, support installation and commissioning, and ensure compliance with quality and safety standards while maintaining deep knowledge of Waters

Qualifications

• Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field.
• Will also consider applicants with equivalent experience, training, and education.

Responsibilities

• Support Waters' clinical customers and ensure the requirements of their service plans are achieved
• Perform technical support as part of the clinical expert center when not in the field assisting customers.
• Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
• Provide support to clinical sites that have been escalated internally to quickly resolve the issue
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Maintain sound knowledge regarding the technology and customers' application demands
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Skills

Customer focus

Communication

Time management

Problem solving

Team collaboration

Technical aptitude

Education

Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field

Tools

LC/MS instrumentation

Job description

Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Clinical Technical Specialist will primarily provide on-site support to a variety of customers and will provide technical support remotely when not in the field. In addition, the Clinical Technical Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance.

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professional that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Clinical Technical Specialist will primarily provide on-site support to a variety of customers and will provide technical support remotely when not in the field. In addition, the Clinical Technical Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. Waters Corporation is seeking a highly-skilled, motivated and customer-focused individual to join our America's Clinical Business group in the Raleigh, North Carolina area.

Responsibilities

• Support Waters' clinical customers and ensure the requirements of their service plans are achieved
• Perform technical support as part of the clinical expert center when not in the field assisting customers.
• Provide support internally for local field service engineers while they assist clinical customers, including clinical installations
• Provide support to clinical sites that have been escalated internally to quickly resolve the issue
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Maintain sound knowledge regarding the technology and customers' application demands
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.

Experience

• Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting
• LC experience preferred but not required
• Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
• Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
• Valid Driver's License in good standing is mandatory
• Ability to perform effective system level troubleshooting
• Overnight travel as required, possibly including international travel for training

Skills

• Must possess a strong customer focus
• Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs
• Result oriented with a balance of excellent team cooperation
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical approach with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Frequent Overnight Travel May Be Required.

Further, be notified that in the course of the performance of your job you may be required by Waters and/or a customer of Waters Corporation to submit to an additional background check and/or other additional screenings to attain access to that customer's facility.

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

Chromatography, Field Service, Mass Spectrometry, LC/MS