Clinical Team Captain

Eye Specialists of Mid Florida; Sebring (FL); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Paid Time Off

Paid Training

Vision Benefits

Job summary

Eye Specialists of Mid-Florida is seeking a Clinical Team Captain in Sebring, FL to lead daily operations, support staff, and ensure high-quality patient care. This working leadership role emphasizes coaching, scheduling, and maintaining efficient clinic templates.

Ideal candidates have 3+ years in optometry/ophthalmology or retail healthcare and demonstrated leadership abilities. The position is full-time, on-site in Sebring, with comprehensive benefits.

Qualifications

• High school diploma or GED required
• Associate degree in Business, Healthcare, or related preferred
• Minimum of 3 years of experience in optometry, ophthalmology, or retail healthcare setting required
• Leadership or team lead experience preferred

Responsibilities

• Serve as a point of contact for daily team questions and workflow coordination
• Assist Assistant Team Leader in assigning tasks, monitoring productivity, and ensuring policy compliance
• Promote teamwork, accountability, and positive morale among team members
• Participate in coaching and cross-training of new and existing employees
• Maintain smooth patient flow and efficient daily operations
• Support scheduling accuracy and adherence to clinic templates
• Uphold HIPAA compliance and ensure proper patient communication standards

Skills

Leadership

Team coordination

Customer Service

Communication

Problem Solving

Scheduling

Staff Training

HIPAA compliance

Education

High school diploma

Associate degree

Tools

Microsoft Office

EHR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Team Captain

Regular - Hourly Full-Time Sebring, FL, US

3 days ago Requisition ID: 1313

SUMMARY

Under the direction of the Assistant Team Leader or Office Team Leader, the Captain supports daily office operations to ensure efficient workflow, quality patient care, and exceptional customer service. This position serves as a working leader who helps guide staff performance, models professionalism, and assists leadership in training, communication, and operational consistency across assigned departments.

MINIMUM QUALIFICATIONS

Education and Experience

• High school diploma or GED required
• Associate’s degree in Business, Healthcare, or a related preferred
• Minimum of 3 years of experience in optometry, ophthalmology, or retail healthcare setting required
• Leadership or team lead experience preferred

Essential Skills and Abilities

• Strong leadership, teamwork, and organizational skills
• Ability to solve problems and adapt to fast-paced clinical operations
• Excellent verbal and written communication skills with attention to detail
• Self-directed, highly motivated, able to multi-task, and work under pressure in a fast-paced environment
• Ability to handle multiple projects at one time and delegate appropriately
• Possess a caring, patient, and friendly attitude
• Experience in conflict resolution
• Ability to Train, mentor, and hold peers accountable under guidance of leadership
• Demonstrate reliability, initiative, and strong customer service orientation

PRIMARY DUTIES AND RESPONSIBILITIES

• Serve as a point of contact for daily team questions and workflow coordination
• Support Assistant Team Leader in assigning tasks, monitoring productivity, and ensuring policy compliance
• Promote teamwork, accountability, and positive morale among team members
• Participate in coaching and cross-training of new and existing employees

Operational Excellence

• Maintain smooth patient flow and efficient daily operations
• Assist in ensuring exam rooms, equipment, and instruments are maintained and ready for use
• Support scheduling accuracy and adherence to clinic templates
• Uphold HIPPA compliance and ensure proper patient communication standard

Training and Development

• Help coordinate and track staff training and competencies
• Reinforce proper procedures for check-ins, testing, patient care, and safety standards
• Model practice values and encourage continuous learning and improvement

Patient Care and Service

• Demonstrate empathy, professionalism, and courtesy with all patients
• Support the resolution of patient concerns in collaboration with leadership
• Ensure accuracy in documentation, orders, and communication with clinical staff and providers

Administrative and Compliance Support

• Monitor supply needs and communicate shortages promptly
• Ensure adherence to daily checklists, forms, and quality standards
• Report performance or operational issues to the Assistant Team Leader or Office Team Leader in a timely manner

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by the team members to successfully perform the essential functions of this job.

• The majority of the time on the job is spent walking, sitting, using hands to hold and move items, reaching with hands and arms, talking, hearing, stooping, crouching and bending
• At times the job may require weight to be lifted up to 50 pounds
• The job requires the following types of vision: close, distance, peripheral and depth perception
• Typical noise level for the work environment of this job is moderate (i.e. business office with computers and printers, light traffic)
• Work in an office environment and sustain posture in a seated position for moderate periods of time
• Must be able to communicate clearly in person and over the telephone
• Hearing must be adequate to perform job duties in person and over the telephone
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

JOB TYPE

• Full-time
• 40 hours per week

WORK SETTING

• Sebring, FL

SUPERVISORY RESPONSIBILITIES

Patient Check-In/Out Representative, Optometry Technician, Insurance Verification Specialist, Medical Records Technician, Scanning Technician, Surgery Scheduler.

BENEFITS

• 401(k)
• 401(k) Matching
• AD&D Insurance
• Health Insurance
• Health Savings Account
• Disability Insurance
• Vision Benefits & Discounted Services
• Employee Assistance Program
• Employee Discount
• Life Insurance
• Opportunities for Advancement
• Paid Time Off
• Paid Training
• Professional Development Assistance
• Referral Program

OTHER

This job description is intended only to describe the general nature and level of work performed. The Practice Captain must be able to travel to various satellite locations as needed for meetings and to provide supervision of practice personnel. When driving on company business, maintenance of a valid Florida driver’s license and satisfactory driving record is required. It is not intended, nor should it be interpreted as an exhaustive list of all duties, skills and responsibilities. The Practice Captain will perform the duties listed in this job description as well as any other assigned by Assistant Team Leader or Office Team Leader.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Eye Specialists of Mid-Florida P.A. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are a drug and tobacco-free workplace.