Clinical Systems Specialist - Job ID: 2061

Ascendis Pharma

Princeton (NJ)

Presencial

USD 150 000 - 160 000

Tempo integral

Há 9 dias

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Vantagens oferecidas por esta oferta de emprego

401(k) plan with company match

Medical, dental, and vision plans

Company‑offered Life and AD&D

Company‑provided short and long‑term

Pet Insurance

Legal Insurance

Employee Assistance Program

Employee Discounts

Professional Development

Health Saving Account (HSA)

Flexible Spending Accounts

Incentive compensation plans

Insurance: Accident, Critical Illness,

Mental Health resources

Paid leave benefits for new parents

Resumo da oferta

Ascendis Pharma in Princeton, NJ seeks a self-driven Clinical Systems Specialist to support clinical IT systems and users within a GxP regulated, SaaS-based environment. You will partner with product teams, interpret user needs, and deliver both quick fixes and long-term improvements.

The role requires a bachelor’s degree and 3+ years in pharma/biotech IT support or configurator roles; experience with SaaS systems, agile work, and strong stakeholder communication is essential.

Qualificações

Bachelor’s degree required and 3+ years in pharma/biotech IT support.
Experience with GxP regulated IT systems.
Hands-on SaaS system support and user guidance.
Experience documenting user requirements and delivering to specs.
Experience with agile environments and continuous improvement.

Responsabilidades

Act as the first point of contact for system or user-driven issues.
Collaborate with clinical product teams to provide short-term fixes and root-cause analysis.
Guide users by interpreting training materials and processes.
Proactively reach out to key users to identify patterns and potential system changes.
Create structure of issues to enable insights for product teams and leadership.

Conhecimentos

GxP IT systems

SaaS experience

User requirements gathering

Agile methodologies

Configuration of IT systems

Formação académica

Bachelor's degree

Ferramentas

Ticketing system

SaaS configuration

Descrição da oferta de emprego

Are you passionate about helping people working on clinical trials with their system-related problems and ensure that the right steps are taken to avoid those problems repeating themselves?

Do you have experience with supporting IT applications and with understanding and structuring user needs?

If so, now is your chance to join Ascendis Pharma as our new Clinical systems specialist for the clinical domain.

Ascendis Pharma is a global biopharmaceutical company committed to making a meaningful difference in patients’ lives. Guided by our core values of Patients, Science, and Passion, we are applying our innovative TransCon® technology platform to fulfill our mission of developing new therapies that demonstrate best-in-class potential to address unmet medical needs.

At our headquarters in Hellerup, Denmark, research facilities in Heidelberg, Germany, and additional offices across Europe and the United States, we are advancing programs in our Endocrinology Rare Disease and Oncology portfolios. We also collaborate with partners on the development of TransCon-based products in other therapeutic areas and markets.

Our context

This position is based in our Global IT organization. In Global IT, we have spent the past five years building and maturing a product-driven organization. We operate with a strong focus on product management and lifecycle thinking, where long-lived teams take full ownership- from problem discovery to solution delivery and continuous improvement - ensuring we address real business needs.

Our structure combines clear leadership intent with empowered teams: each team member is supported by both a People Leader focused on development and a Functional Leader guiding strategy and delivery. We foster autonomy and self-organization to enable fast flow, clear accountability, and minimal dependencies.

The Clinical domain currently consists of three product teams and a data team, supporting our Clinical Operations, Clinical Development, Biometrics, Clinical Data Management and Clinical Trial Supply functions. The Clinical teams are based out of our headquarters in Hellerup, Denmark. Our portfolio of systems (eTMF, CTMS, IRT, eCOA, SCE, CDR, and related tools) are, almost exclusively, Software as a Service (SaaS) solutions, which are made available to use at Ascendis Pharma through external vendor collaboration.

We are seeking

a self-driven clinical systems specialist to join our growing team. As a key member of the Global IT team and the clinical domain, you will play a crucial role in supporting the clinical trial staff with their use of the clinical systems.

This is an exciting opportunity to work in a fast-paced environment, collaborating with cross-functional, global teams working together to achieve extraordinary results.

You will report to Saman Sadhar, People Leader in Global IT, and to Simon Rønne, Domain lead, from a functional point of view. You will be based in Princeton, NJ.

Your key responsibilities will be:

Acting as the first point of contact for any system or user-driven issue that is reported by end-users of our clinical IT systems.
Collaborate with the product teams in the clinical domain to provide short-term solutions for errors and identify long-term steps to solve the root cause of recurring issues.
Provide guidance and help interpret training materials to ensure end-users feel comfortable in using our systems in an efficient way, guided by Global IT and business processes.
Proactively reach out to key users to identify patterns of use that might lead to future issues or will require system change to ensure optimal use.
Create structure and overview of issues and issue-patterns that will enable insights around the use of our system for the clinical product teams, as well as domain and business leadership.

The estimated salary range for this position is $150-160K.Actual salary determination is dependent on a variety of factors some of which include: experience, qualifications, and geographic location. This position may be eligible for a discretionary annual bonus or an incentive compensation plan (eligibility varies based on role and position level), discretionary stock-based long-term incentives, paid time off, and a comprehensive benefits package.

Qualifications and Skills:

You hold a relevant academic degree – minimum a bachelor’s degree – and 3+ years of experience from a related role in a pharmaceutical, biotechnology or related environment, preferably in an IT support or configurator role.

Furthermore, you have:

Experience working within GxP regulated IT systems and tools in an admin context.
Hands‑on experience with supporting users in SaaS systems.
Experience with identifying and documenting user requirements and delivering to those requirements in a team setting.

Been working in an agile setting and thrive in a “continuous improvement” environment.
Experience with hands‑on configurations and related documentation in IT systems is a plus.

Key competencies:

You are a strong team player, innovative and curious, and have a can‑do attitude.

You are comfortable working across cultures and can readily adapt to changing priorities.

You are comfortable interacting with all types of users, both through in‑person interactions and by way of our ticketing system.

You have a technical and user‑centric mindset, where you pragmatically balance workarounds and long‑term solutions to problems.

To succeed in this role, we also expect you to be self‑driven and able to seek opportunities for improvement and take initiative to move things forward.

Travel

5 – 10 days per year.

Office

Princeton, NJ, United States

For more details

about the position or the company, please contact Saman Sadhar, sas@ascendispharma.com, Simon Rønne, sipe@ascendispharma.com, or visit our website www.ascendispharma.com