Clinical Support Worker - Radiology CT/MR Reception

NHS; Lancaster (Lancaster County); On-site; USD 30,000 - 45,000; Full time

Job summary

An opportunity has arisen for a Clinical Support Worker in the Radiology Department at a major NHS trust. The successful candidate will play a vital role in patient reception, data entry, and general patient care, requiring good communication and teamwork skills, with flexibility to work varied hours.

Qualifications

• GCSE Maths and English at Grade C/4 or above required.
• Previous experience in Radiology is desirable.
• Flexible to work Nights/Weekends/Bank Holidays as required.

Responsibilities

• Work alongside Radiographers to assist patients at reception.
• Enter patient data accurately into the Radiology IT system.
• Respond to queries from patients and staff.

Skills

Good communication/interpersonal skills

Knowledge of computer systems

Ability to work as a part of a team

Ability to use own initiative

Typing skills with speed and accuracy

Education

Good General Education with GCSE Maths and English at Grade C/4 or above

Tools

Sectra RIS/PACS system

Job description

Go back University Hospitals of Morecambe Bay NHS Trust

Clinical Support Worker - Radiology CT/MR Reception

The closing date is 02 July 2025

An opportunity has arisen, within the Radiology Department, for a Clinical Support Worker to work alongside our Radiographers within the CT/MR Department at the Royal Lancaster Infirmary.

This is a full time 37.5 hours post, worked over 7 days.

This positions will provide an exciting challenge for a dynamic and empathetic team player, with excellent communication skills and enthusiasm, who enjoys working within a hospital environment.

Main duties of the job

The successful candidate will work as an integral part of the Radiology team. The main responsibilities will include receiving our patients into the department on our reception desks, accurately entering patient and examination data in to the Radiology IT system, answering the telephone, responding to queries from patients, GPs and staff and general patient care.

Previous experience in a similar role is desirable but training can be given.

The hours will be worked over three longer days between 7am and 8:30pm, so flexibility to be able to work longer days, evenings and at the weekend will be required. The successful applicants would also be expected to work on Bank Holidays where these fall on their rostered days.

About us

We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.

FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.

WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.

All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and Qualifications

• Good General Education with GCSE Maths and English at Grade C/4 or above.
• Good Command of English Language

Personal Qualities

• Available to work Nights/Weekends/Bank Holidays on a rota basis as required

Skills, ability and knowledge

• Knowledge of computer systems
• Good communication/interpersonal skills
• Ability to work to Trust and Department Policies and Procedures
• Ability to work as a part of a team
• Ability to use own initiative.
• Understands own limitations and knows when to ask for help
• Evidence of personal development (PDP)

Experience

• Keyboard skills with speed and accuracy
• Evidence of computer skills
• Use of Sectra RIS/PACS system
• Previous experience of working in a Radiology department.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Morecambe Bay NHS Trust