Clinical Support Technician 2

University of Rochester; United States; On-site; USD 42,000 - 57,000; Full time

Job summary

University of Rochester is seeking a full-time team member for the Specimen Receiving and Pre-Analytical area. Responsibilities include processing patient specimens, entering demographics into the LIS/HIS systems, and distributing samples to appropriate testing areas to meet turnaround times.

The role supports physicians, nurses, and lab personnel with specimen handling, while maintaining specimen integrity and adhering to lab procedures. Evening shift is included.

Qualifications

• Experience with pre-analytical processing and specimen handling.
• Ability to register patient information accurately in lab systems.
• Familiarity with laboratory workflows and quality requirements.

Responsibilities

• Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube.
• Registers patient information into HIS and logs orders for testing.
• Prioritizes stat/urgent specimens and ensures specimen integrity during delays.
• Tracks and verifies specimen receipt, prepares samples for transport to testing areas.
• answers telephone calls with test results, requirements, and reference information.
• Assists with pre-analytical processing including centrifugation and storage of samples.

Skills

Attention to detail

Multitasking

Tools

LIS

HIS

Pneumatic tube system

Centrifuge

Automated pipette system

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype: Regular

Time Type: Full time

Scheduled Weekly Hours: 40

Department: 500289 Specimen Recvng-Clin Labs SMH

Work Shift: UR - Evening (United States of America)

Range: UR URCA 205 H

Compensation Range: $20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL SUMMARY

Under the supervision of the section Supervisor and with specific direction from the Lead Tech, this position has primary responsibility for the pre-analytical processing of patient specimens that are delivered to the laboratory 24 hours per day, 7 days a week. Exercises moderate skill, judgment and a knowledge of the terminology and common procedures and practices of Medical Technology. Enters and edits patient demographics in the laboratory and hospital computer systems. Receives, prioritizes, accessions and distributes clinical specimens to appropriate laboratory sections in order to meet turnaround times designated by the department. Processes specimens appropriately in order to maintain specimen integrity. Serves as a resource to physicians, nurses and other laboratory personnel regarding specimen handling and processing.

SUPERVISION AND DIRECTION RECEIVED:

Under supervision of the Specimen Management/Microbiology Receiving Supervisor. Takes direction from the Clinical Support Tech III or Clinical Support Tech IV in the absence of the section Supervisor.

SUPERVISION AND DIRECTION EXCERCISED:

None

MACHINES AND EQUIPMENT USED:

Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, scanner, fax machine, and the like. Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications. Laboratory equipment may include operations of pneumatic tube system, centrifuge, automated pipette system, blood culture system and pre-analytical laboratory automation system as applicable per laboratory section.

JOB RESPONSIBILITIES:

Sample Management (30%)

• Receives specimens from inpatient and outpatient locations via couriers or pneumatic tube station.
• Uses knowledge of test menu to prioritize handling of stat/urgent specimens and those needing special handling.
• Takes appropriate action to ensure specimen integrity whenever testing may be delayed.
• Tracks and receives batches, verifying receipt of specimens.
• Prepares specimens for transport to specialized areas of testing (i.e. specialty labs, reference lab).
• Manages sample archive storage system and specimen disposal as specified by laboratory storage guidelines.

Patient Registration and Specimen Log-in (30%)

• Registers patient information into HIS (Hospital Information System).
• Identifies special registration (i.e. client Bill, research).
• Identifies and registers patient billing information.
• Enters all appropriate comments from orders.
• Requisitions /physician - Logs-in laboratory procedure codes as ordered from manual requisitions or assures accuracy of electronic orders.
• Follows procedure for documenting discrepancies on patient information, test(s) requested, or specimen information into the LIS.

Administrative Support (20%)

• Answers telephone calls, providing routine information related to test results, testing/specimen requirements or other technical information (reference ranges, turnaround times and referral laboratory information), as well as general product or service information.
• Answers questions from specimen collection locations regarding transport and minimum volumes.
• Informs ordering providers when the ordered test(s) cannot be performed and works to remedy this situation whenever possible.
• Takes appropriate action as needed to meet the customer's request, including test request add-on's and proper transfer of calls to other destinations as needed.
• Scans requisitions into the scanning system confirming readability and keywords.
• Participates in Quality Assurance data collection as required.

Lab (Technical) Support (20%)

• Assists technologists in the pre-analytical processing of select tests including the centrifugation, separating and storing of samples.
• Works with a variety of health care providers to troubleshoot problem specimens and to clarify correct test selectio