Clinical Support Technician

University of North Carolina - Chapel Hill; Lowell (MA); On-site; USD 60,233,000 - 73,039,000; Full time

Job summary

University of North Carolina at Chapel Hill seeks a Clinical Support Technician to support clinical research activities within the CTRC. The CST provides clinical and administrative support in an ambulatory setting, delivering patient care while following research protocols and CTRC standards to ensure safety and quality.

Responsibilities include vital signs, ECGs, specimen handling, scheduling, and front-office coordination.

Qualifications

• The CST delivers patient care services while ensuring adherence to protocols and CTRC standards.
• Provide clinical and administrative support in an ambulatory research setting.
• Demonstrated competency to perform assigned responsibilities.

Responsibilities

• Obtain and document vital signs, height/weight, and perform point-of-care testing.
• Perform ECGs, collect and process specimens, and assist with participant care.
• Support front office tasks: scheduling, reception, and telephone management.
• Maintain unit readiness: inventory, supplies, equipment monitoring, and onboarding support.

Skills

Vital signs

ECG

Specimen collection

Epic EMR

Communication

Education

Nurse Aide certification

BLS certification

Tools

Epic EMR

Job description

Department: TraCS Institute - 429801

Career Area: Health Professional (Physician/Nurse/Other)

Posting Open Date: 08/14/2026

Application Deadline: 09/07/2026

Position Type: Temporary Staff (SHRA)

Position Title: Clinical Support Technician

Position Number: 20078107

Vacancy ID: S027967

Full-time/Part-time: Full-Time Temporary

Hours per week: 40

Work Schedule: 30 - 40 hours/week, Day Shift, Monday to Friday, Early clinic closure on Fridays, No weekends or holidays

Position Location: North Carolina, US

Hiring Range: $21.04 - $25.49 per hour

Proposed Start Date: 10/05/2026

Estimated Duration of Appointment: 6 months or longer

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit

Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research.

Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond.

Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce.

Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research.

Position Summary

The NC TraCS Institute seeks a Clinical Support Technician (CST) to support clinical research activities within the Clinical and Translational Research Center (CTRC), the largest clinical research support unit serving the University of North Carolina at Chapel Hill. The CTRC provides outpatient research services for a diverse portfolio of clinical trials involving adult and pediatric participants, healthy volunteers, and investigators from the School of Medicine as well as other schools and disciplines across the University.

The primary purpose of this position is to provide clinical, administrative, and operational support for research participants and study teams in an ambulatory research setting. The CST delivers patient care services to research participants while ensuring adherence to research protocols, regulatory requirements, and CTRC standards for safety, quality, and participant-centered care.

Responsibilities include performing clinical procedures such as obtaining and documenting vital signs, height and weight measurements, point-of-care testing, electrocardiograms (ECGs), specimen collection, processing and handling, and assisting with participant care activities as directed by licensed providers and nursing staff. The CST also supports front office operations, including participant scheduling, reception, visitor assistance, telephone management, and administrative coordination.

In addition, the CST maintains unit readiness through inventory management, supply ordering and restocking, equipment monitoring, workspace preparation and maintenance, and support for onboarding and orientation activities. The position plays a vital role in ensuring efficient study operations, high-quality research data collection, and an exceptional experience for research participants.

Minimum Education and Experience Requirements

Demonstrated possession of the competencies necessary to perform the work. Some positions may require registration as a Nurse Aide by the North Carolina Board of Nursing or certification through the American Association of Medical Assistants (AAMA).

Management Preferences

• Experience working with pediatric patients in a clinical setting, preferably with children from newborn through 6 years of age
• Related nursing assistant experience or experience working in a clinical research environment
• Ability to work professionally, effectively, and diplomatically with a variety of individuals
• Ability to successfully balance multiple competing priorities
• Strong computer skills with experience with Epic (electronic medical record)

Special Physical/Mental Requirements

• Ability to sit and work at a computer for extended periods of time with or without reasonable accommodation.
• Ability to move up to 30 pounds and transport participants in a wheelchair with or without reasonable accommodation.
• Ability to travel throughout the UNC Medical Center, the Clinical and Translational Research Center, and other University locations with or without reasonable accommodation.

Campus Security Authority Responsibilities

Not Applicable.

Special Instructions

The individual assuming this position must possess current Nurse Aide certification and be in good standing through the NC Department of Health & Human Services Nurse's Aide Registry. Basic Life Support (BLS) certification required.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.