Clinical Support Tech II - Emergency Room Department Hillsborough Campus

UNC Health; Hillsborough (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Hillsborough, NC is seeking a Clinical Support Technician II for the Emergency Department. The role performs direct and indirect patient care, transports patients and equipment, sets up rooms, and handles a range of clerical duties in a fast-paced hospital environment.

Key responsibilities include assisting with examinations, documenting patient status, maintaining supplies, and supporting the care team to ensure efficient patient flow and high-quality care.

Qualifications

• High school diploma or GED is required.
• Nursing Assistant I and II licensure/certification is required.
• BLS certification required.

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, and procurement of equipment and supplies.
• Review patient care documentation and report significant changes to the nurse/physician.
• Provide clerical tasks: organize workload, greet visitors, review orders, transcribe orders, maintain medical records, and perform audits.

Skills

Fluent English

Computer skills

Education

High school diploma or GED

Job description

Position Offering

• Shift: Day & Night Rotating shift. Current need is Day shift. Rotating weekends and holidays


• Hours: Full time; 36 Hours Per Week; Three 12 hour shifts a week


• Entity: UNC Medical Center


• Location: 460 Waterstone Drive, Hillsborough, NC

The Clinical Support Technician II assigned to the 15-bed Emergency Department at the Hillsborough Campus delivers direct and indirect care for patients presenting with minor illnesses/ injuries to critical/ trauma injuries. Critical/traumatic injuries may require stabilization and potential transport to the Main ED / Trauma Level 1 Medical Center in Chapel Hill. This diverse environment in a community hospital setting contributes to a challenging and rewarding clinical environment for all members of the multi-disciplinary healthcare team.

This Emergency Department has been accredited by the American College of Emergency Medicine as a Level 2 Geriatric Emergency Department and is the first in North Carolina to receive this designation. Geriatric Emergency Departments embrace a variety of best practices that address common geriatric issues.

Summary

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Responsibilities

1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.


2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.


3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.


4. Provide administrative and clerical support including PI audits and data entry


5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.


6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding


7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services


• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service


• Basic Life Support (BLS) certification

Professional Experience Requirements

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience

Knowledge/Skills/and Abilities Requirements

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center Hillsborough

Organization Unit: Emergency Dept HBO H

Work Type: Full Time

Standard Hours Per Week: 36.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Evening Job

Location of Job: US:NC:Hillsborough

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities.