Clinical Support Tech II - Allergy Clinic

UNC Health Care; Eastowne (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Faculty Physicians in Chapel Hill, NC is seeking a Clinical Support Technician II for the Allergy Clinic. You will assist with clinic flow, obtain vital signs, prepare patients for testing, and support the clinical team in providing safe, compassionate care.

Clinic hours are 8am-4:30pm, Monday through Friday, with no weekends or on-call. Role requires high school diploma, Nursing Assistant I and II licensure, and BLS certification, plus at least one year of clerical or customer service

Qualifications

• High school diploma or GED required.
• Nursing Assistant I and II licensure required.
• BLS certification required.

Responsibilities

• Assist physicians and health care providers with routine examinations and procedures and procurement of equipment and supplies.
• Review patient care documentation and report changes to the nurse or physician.
• Perform clerical tasks including organizing workload, greeting visitors, reviewing orders, transcribing orders, and maintaining medical records.

Skills

Clerical experience

Customer service

Nursing assistant experience

English proficiency

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Our Allergy Clinic cares for patients across a broad range of allergy and respiratory needs. Our team provides evaluation and treatment for routine allergies as well as more complex environmental allergies and asthma. Because allergy testing and immunotherapy require close patient observation, you will have the opportunity to develop valuable skills in patient assessment, recognizing changes in patient condition, communication, and responding appropriately to patient needs.

Services include:

• Routine allergy testing and patient evaluation
• Allergy shots (immunotherapy)
• Asthma care and management
• Care for environmental and seasonal allergies
• Patient education and treatment support
• Monitoring patients before, during, and after allergy testing and injections
• Supporting patients who may experience allergic reactions and promptly communicating concerns to the nursing and provider teams
• Collaboration with nurses, providers, care partners, and other members of the healthcare team

What new teammates can expect in this role:

As a Clinical Support Tech II in our Allergy Clinic, you will have an important role in creating a positive patient experience. You will interact with patients throughout their visits, assist with clinic flow, obtain vital signs and other patient information, prepare patients for testing and procedures, and support the clinical team in providing safe, compassionate care.

Clinic hours are 8am-4:30pm M - F No weekends, no holidays, and no on-call required.

There is also free parking available for all employees and patients.

Summary:

The Clinical Support Technician II is responsible for assisting the professional caregiver in the delivery of patient care, transporting patient and / or equipment, setting up and maintaining patient rooms, and performing a wide range of clerical, transcription, and maintenance of the patient care unit desk area functions. Performs patient care requiring clinical and procedural knowledge and skills requiring the use of sterile techniques, infusion monitoring, and medical equipment. Coordinates the flow of communications on the patient care unit. The Clinical Support Technician II may or may not be given a defined patient care assignment based on unit needs and the discretion of the manager / charge nurse. Tracks supply inventory, orders supplies and special items. Assists unit with clerical and administrative support including PI audits and data entry.

Incentive:

$5,000 Commitment Incentive paid out in 6 installments over 3 years.

Responsibilities:

1. Assist physicians and other health care providers with routine examinations and procedures, as well as procurement of equipment and supplies.

2. Critically review patient care documentation making note of any significant changes in the patient's condition and make an immediate report to a registered nurse or physician.

3. Provide a variety of clerical tasks to include but not limited to organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/ patient call lights, transcribing physician orders, and maintaining medical records. Perform routine quality assurance audits, safety checks, and inventory of supplies.

4. Provide administrative and clerical support including PI audits and data entry

5. Provide clinical support assistance to include, but not limited to, cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/ supplies/ specimens, and assisting in the orientation of new employees and students.

6. Provide direct personal care to patients as outlined in plan of care activities such as bathing, dressing, feeding, assisting with ambulation. Measure and record vital signs, and patient height and weight. May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage. Performs Oxygen room set-up and monitors oxygen flow-rate, performs oropharyngeal and nasopharyngeal suctioning, tracheostomy care, fecal impaction removal, sterile dressing change wound irrigation, IV fluid assembly and monitoring, IV site care and discontinue peripheral IV, ostomy irrigation and care, urinary catheterization and irrigation, performs established oral, nasogastric, gastrostomy tube feeding

7. Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions. Distributes patient education materials at the request of patients and/or health care providers

8. Order and process shipments of allergy serum

9. Complete prior authorizations for medications

10. Assist the nursing staff with ensuring the clinic is stocked with testing materials

11. Room patients for their provider appointments

Other Information

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

• Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Services
• Licensed as a Nursing Assistant II by the North Carolina Department of Health and Human Service
• Basic Life Support (BLS) certification

Professional Experience Requirements:

• Requires one (1) year of clerical or customer service experience and three (3) months of nursing assistant experience.

Knowledge/Skills/and Abilities Requirements:

• Must be fluent in verbal and written English language. Capability to develop computer skills if not competent.

Job Details

Legal Employer: STATE

Entity: UNC Faculty Physicians

Organization Unit: UNCFP Med Allergy

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.