Clinical Support Speciallist Supervisor - North Star

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Long-term disability

Medical insurance

Employee Assistance Program

Flexible Spending Account

Retirement Plan

Paid Time Off (34 days per year)

Job summary

A community-focused social services organization in Seattle is seeking a Clinical Support Specialist Supervisor to oversee a team of clinical support specialists and ensure quality service delivery for program residents. The role involves direct supervision, crisis management, and collaboration with community providers to create integrated service plans. Ideal candidates will possess a relevant degree and experience in behavioral health services. This position offers a supportive work environment with comprehensive benefits.

Qualifications

• Experience in supervising clinical support teams.
• Knowledge of behavioral health services.
• Strong communication and interpersonal skills.

Responsibilities

• Provide direct supervision to Clinical Support Specialists.
• Oversee documentation standards and service coordination.
• Facilitate connections with outside case management.

Skills

Supervision skills

Crisis management

Communication

Resourcefulness

Casework management

Education

Relevant degree in social services or related field

Job description

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

Program Description

The supervisor performs all duties of the Clinical Support Specialist, working with the Project Manager, Project Assistant, Residential Counselor Supervisor, Residential Counselors, community case managers and other outside provider agencies to provide and coordinate clinical services for program residents. In addition, the CSS Supervisor provides direct supervision of the Clinical Support Specialists and Housing Stabilization Specialist (if applicable) and clinical oversight of the services clients receive. The supervisor works with the Project Manager and other administrative/management staff on overall program and agency operational needs.

Major Duties and Responsibilities

• Provide direct supervision to Clinical Support Specialists and Housing Stabilization Specialist (if applicable) in their casework and other duties.
• Oversee documentation standards related to quality and frequency.
• In conjunction with Project Manager, hire and orient Clinical Support Specialists and Housing Stabilization Specialists.
• Provide on-site service coordination for program residents by carrying a small caseload.
• Support Residential Counselors in their roles as providers of milieu therapy, crisis management, and handling of daily building operations.
• Facilitate engagement of residents through creative, resourceful strategies that build trust and confidence.
• Meet with each resident and any attached community case manager to develop an Integrated Service Plan outlining goals and strategies to ensure housing success.
• Facilitate connections with outside case management, as appropriate for residents.
• Maintain contact with community case managers to resolve crises and monitor progress as defined in the Integrated Service Plan; regularly update each resident's progress in their service file.
• Assist in the management of building operations as needed.
• Intervene in crises and assist with building rule enforcement as necessary.
• Assist with other property management functions as assigned.
• Chart significant events involving residents in a daily log; read log daily.
• Interact with residents in the general milieu of program common areas; publicize service availability.
• Assist residents in the formation of interest groups or therapeutic support groups; facilitate when appropriate.
• Plan outings and on-site activities to improve resident skills in activities of daily living and to increase the level of meaningful activity in their lives.
• Work with residents and other staff to identify needs for additional on-site services, groups and activities.
• Assist with coordination of meal program.
• Facilitate community meetings.
• Participate in staff meetings and trainings.
• Other duties as assigned.