Clinical Support Specialist - Northeast Region

Bicycle Health; Boston (MA); Remote; USD 125,000 - 150,000; Full time

Job summary

Bicycle Health is seeking a Clinical Support Specialist for the Northeast Region to provide essential support to patients via phone, chat, or email. This full-time remote position involves assisting with appointment scheduling and collaborating with healthcare professionals to enhance patient care. Ideal candidates will have experience in medical or pharmacy tech roles, strong communication skills, and a reliable workspace.

Benefits

3 Weeks PTO + 8.5 sick days + 10 holidays

100% Employer Paid Medical, Dental, Vision

Employer Paid STD & LTD

401k

$50/month Remote Stipend

Qualifications

• 1-2 years related experience, preferably in medical or pharmacy tech roles.
• Experience in high-volume contact centers preferred.
• Reliable private workspace with high-speed internet.

Responsibilities

• Serve as a key contact for patients during their treatment journey.
• Provide high-quality support via phone, chat, or email.
• Collaborate with clinicians to deliver telehealth support.

Skills

Communication

Attention to Detail

Empathy

Technology Proficiency

Job description

Clinical Support Specialist - Northeast Region

Join to apply for the Clinical Support Specialist - Northeast Region role at Bicycle Health.

This role involves communicating with patients via phone, chat, or email to assist with appointment scheduling, pharmacy locations, and technology support, collaborating closely with medical and behavioral health clinicians.

Location:

Remote

Schedule Options:

Full time (40 hrs): W, TH, F 10:45am-7:15pm EST; S/Sun 9:30am-6pm EST

Pay Range:

Starting at $20.75/hr, compensation based on experience and market data.

Benefits:

• 3 Weeks PTO + 8.5 sick days + 10 holidays
• 100% Employer Paid Medical, Dental, Vision
• Employer Paid STD & LTD
• 401k
• $50/month Remote Stipend

Responsibilities:

• Serve as a key contact for patients during their treatment journey.
• Provide high-quality support via phone, chat, or email, ensuring timely resolution of issues.
• Maintain accurate documentation and adhere to workflows.
• Master our technology platforms to support patient care.
• Collaborate with clinicians to deliver telehealth support.

Requirements:

• 1-2 years related experience, preferably in medical or pharmacy tech roles.
• Experience in high-volume contact centers preferred.
• Strong communication skills, attention to detail, and empathy.
• Comfort with technology and multiple software platforms.
• Reliable private workspace with high-speed internet.

This is a full-time remote position.

About Bicycle Health:

Bicycle Health specializes in evidence-based treatment for Opioid Use Disorder via telemedicine, aiming to increase access to quality, affordable care nationwide.