Field Application Scientist

Waters Corporation; Golden (CO); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Waters Corporation in Golden, CO is seeking a candidate to train and support customers with Waters LC/MS instruments. The role requires a Ph.D. in Analytical Chemistry or related fields, or relevant experience with a Master's or Bachelor's degree.

Responsibilities include demonstrating clinical solutions, providing technical support, and managing customer relationships. The position involves 50–75% travel throughout the U.S. and Canada. Additional expertise in liquid chromatography, mass spectrometry, and familiarity with Waters tools will be beneficial.

Qualifications

• Ph.D. or Master's degree with relevant experience in Analytical Chemistry or a related field.
• Expert in liquid chromatography and mass spectrometry method development.
• Experience with large molecule applications such as peptide mapping and proteins.

Responsibilities

• Train and support customers with Waters LC/MS instruments.
• Demonstrate clinical solutions to customers through sample analyses.
• Support sales colleagues with technical expertise and customer relations.

Skills

Liquid chromatography

Mass spectrometry

Customer success

Analytical Chemistry

Fluency in Spanish

Education

Ph.D. in Analytical Chemistry or related discipline

Master of Science degree

Bachelor’s degree with LC/MS experience

Tools

Waters_Connect

MassLynx

Job description

Overview

Waters is a leader in life sciences tools, starting with liquid chromatography technologies in the 1960s. Since then, Waters has pioneered analytical techniques across markets including Clinical Diagnostics, Food & Environmental, Pharmaceuticals, and Materials. In Advanced Diagnostics, Waters has leading LC-MS technologies, which are already used for many applications including therapeutic drug monitoring, newborn screening, toxicology, and endocrinology. Our vision is for Waters to lead the continued broad-based adoption of LC‑MS in the clinical and forensics space.

Responsibilities

• Train and support our customers with their Waters LC/MS instruments, both remotely and on‑site.
• Demonstrate Waters clinical solutions to our customers through sample analyses in our demo lab facilities.
• Support our sales colleagues with technical expertise through joint visits, trade shows, and internal meetings.
• Work closely together with our service organization by analyzing and reviewing system and scientific data, to determine the source of problems and recommend corrective actions.
• Manage customer expectations by communicating work performed and providing follow‑up plans if required.
• Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.

Qualifications

• The ideal candidate will have a Ph.D. in Analytical Chemistry, Biochemistry, or a related discipline with 1–2 years of experience, or a Master of Science degree with 3–5 years of experience. Candidates with a Bachelor’s degree will be considered with more than 5 years of in‑depth LC/MS experience.
• We are seeking a true expert in liquid chromatography and mass spectrometry method development and troubleshooting. Familiarization with Waters instruments and software (Waters_Connect and MassLynx) is a plus.
• The ideal candidate will have experience with both tandem mass spectrometry instruments and high resolution mass spectrometry instruments.
• We are seeking a candidate with experience in large molecule applications such as peptide mapping, peptide quantitation, proteins, or nanoflow chromatography as it relates to large molecule mass spec.
• Experience with metabolomics/lipidomics applications in a clinical research domain is an advantage.
• Understanding of clinical or forensic LC‑MS/MS workflows is an advantage.
• This position will require 50–75% travel throughout the U.S. and Canada. The selected candidate must have a valid driver’s license and passport. Preference will be given to candidates in the Pacific and Mountain time zones with close access to a major U.S. airport.
• We are seeking a personable individual with a passion for customer success, with the ability to explain complex scientific methodology to our customers.
• Fluency in Spanish is an advantage but is not a requirement for this position.

EEO Statement

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.