Clinical Support Specialist

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare company is seeking a Clinical Support Specialist for the Northeast Region. This role involves active patient communication to ensure effective treatment and recovery processes while collaborating with clinicians and managing service-related inquiries in a remote setting, ideally suited for candidates with experience in healthcare or related fields.

Qualifications

• 1-2 years of related experience, preferably as Medical Assistant or Pharmacy Tech.
• Experience in high-volume contact center or care delivery environment.
• Consistent access to a private work environment with high-speed internet for remote work.

Responsibilities

• Serve as the main point-of-contact for patients throughout their treatment.
• Provide timely responses to administrative, medication, or service management issues.
• Collaborate with medical and behavioral health clinicians to support telehealth care.

Skills

Bilingual in Spanish

Comfort with technology

Service management

Tools

Multiple software platforms

Job description

A company is looking for a Clinical Support Specialist for the Northeast Region.

Key Responsibilities

• Serve as the main point-of-contact for patients throughout their treatment and recovery process
• Provide timely responses and resolutions to administrative, medication, or service management issues via phone, chat, or email
• Collaborate with medical and behavioral health clinicians to support telehealth care and maintain accurate documentation

Required Qualifications

• 1-2 years of related experience, preferably in a medical role such as Medical Assistant or Pharmacy Tech
• Bilingual in Spanish is preferable but not required
• Experience in a high-volume contact center or care delivery environment
• Comfort with technology and multiple software platforms
• Consistent access to a private work environment with high-speed internet for remote work