Clinical Support Specialist

AccentCare; Tacoma (WA); On-site; USD 62,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending accounts

Wellness programs and employee support

AccentCare-branded scrubs store credit

Job summary

AccentCare in Tacoma, WA is seeking a Clinical Support Specialist LVN/LPN to join our in-office team. The role focuses on daily clinical operations, KPI management, and patient coordination to support home health services.

You will use EMR systems, maintain CPR certification, and drive quality outcomes while collaborating with clinicians and schedulers to ensure exceptional patient experiences. This in-office position offers a Monday–Friday schedule with competitive hourly pay.

Responsibilities

• Daily KPI management, field staff support, verbal orders, workflow updates, and field visits.
• Stand up / Stand down & Case Conference reporting to ensure quality outcomes and patient experience.
• Reporting and management of patient episodes at risk for LUPA status, coordinating with clinicians and schedulers as needed.
• Reporting and management of case management model with focus on paraprofessional utilization and visit types.
• Maintain clinician productivity within KPI targets and monitor throughput.
• Monitor workflows to ensure SLA for sync time and face-to-face encounters.

Job description

Overview

Clinical Support Specialist LVN LPN

Location: Tacoma, WA

Position: Clinical Support Specialist

Remote/Virtual Position: In Office

Find Your Passion and Purpose as a Clinical Support Specialist

Salary: $45-52/hr DOE

Schedule: Monday-Friday 8am-5pm In Office

What You Need to Know

Reimagine Your Career in Home Health

Caring for others is more than what you do - it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Clinical Support Specialist You Can Be

If you meet these qualifications, we would love to meet you:

• LVN/LPN with current licensure to practice nursing in the practicing state.


• Possess and maintain CPR certification.


• Previous experience in home care setting preferred.


• Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization requirements and is in good working order.


• Prior use of Electronic Medical Records (EMR) preferred.

Responsibilities

• Daily completion of the following tasks: daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.


• Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.


• Reporting and management of patient episodes that are at risk for LUPA status - including recognition of risk, understanding missed visit concerns, coordinating with clinicians/patients/schedulers as needed, etc.


• Reporting and management of case management model with focus on paraprofessional utilization - including correct visit types selected, continuity of clinical team, capacity management, etc.


• Maintain clinician productivity within organization standard parameters (defined in KPIs) - including tenured productivity to target, recent hire productivity, etc.


• Monitor workflows to ensure SLA are met for sync time, face-to-face encounters, etc

Our Investment in You

Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage


• Paid time off and paid holidays


• Professional development opportunities


• Company-matching 401(k)


• Flexible spending and health savings accounts


• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app


• Programs to celebrate achievements, milestones and fellow employees


• Company store credit for your first AccentCare-branded scrubs for patient-facing employees


• And more!

Why AccentCare?

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person's race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.