Clinical Support Specialist

AccentCare, Inc.; Batesville (MS); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

401(k) matching

Job summary

AccentCare, Inc. is seeking a Remote Clinical Support Specialist LVN/LPN to support home health teams. You will manage daily KPIs, field staff coordination, verbal orders, and patient documentation while ensuring quality outcomes for patients.

Ideal candidates hold LVN/LPN licensure in their state, CPR certification, and experience in home care. A valid driver’s license with a reliable vehicle is required, and EMR experience is preferred.

Qualifications

• LVN/LPN license current in the practicing state.
• CPR certification required.
• Home care experience preferred.
• Must have a valid driver’s license with insured vehicle.
• EMR experience preferred.

Responsibilities

• Daily management of KPIs and field staff support.
• Handle verbal orders and scheduling coordination.
• Report patient episodes at risk for LUPA status and coordinate care.
• Support paraprofessional utilization and case management workflows.
• Maintain productivity within KPI targets and ensure SLA compliance.

Skills

Home care experience

CPR Certification

Driver's license

Education

LVN/LPN licensure

Tools

EMR (Electronic Medical Records)

Job description

Overview

Clinical Support Specialist LVN LPN

Location:

Position: Clinical Support Specialist

Position Type:

Remote/Virtual Position:

Find Your Passion and Purpose as a Clinical Support Specialist

Salary:

Schedule:

What You Need to Know

Reimagine Your Career in Home Health

Caring for others is more than what you do — it’s who you are. At AccentCare, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We’re proud to be named one ofAmerica’s Greatest Workplaces 2025by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Clinical Support Specialist You Can Be

If you meet these qualifications, we would love to meet you:

• LVN/LPN with current licensure to practice nursing in the practicing state.
• Possess and maintain CPR certification.
• Previous experience in home care setting preferred.
• Must be a licensed driver with an automobile that is insured and in accordance with state and/or organization requirements and is in good working order.
• Prior use of Electronic Medical Records (EMR) preferred.

Responsibilities:

• Daily completion of the following tasks: daily management of KPIs, field staff support, verbal orders, workflow, escalation/complaint calls, updating clinical information, and field visits as required.
• Stand up / Stand down & Case Conference required reporting to ensure quality outcomes and exceptional patient experience.
• Reporting and management of patient episodes that are at risk for LUPA status – including recognition of risk, understanding missed visit concerns, coordinating with clinicians/patients/schedulers as needed, etc.
• Reporting and management of case management model with focus on paraprofessional utilization – including correct visit types selected, continuity of clinical team, capacity management, etc.
• Maintain clinician productivity within organization standard parameters (defined in KPIs) – including tenured productivity to target, recent hire productivity, etc.
• Monitor workflows to ensure SLA are met for sync time, face-to-face encounters, etc

Our Investment in You

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Why AccentCare?

Come As You Are

At AccentCare, our care is most compassionate when we empathize and engage with everyone, and we are at our best when we value diverse perspectives, foster open dialogue, and enact change. And we are stronger when each of us is empowered to grow, be our unique selves, and feel a sense of inclusion and belonging.

AccentCare is proud of how we are building a culture and inclusive infrastructure to help elevate the voice of all our employees with a special focus on the underrepresented and marginalized. We offer equal employment opportunities regardless of a person’s race, ethnicity, sex, sexual orientation, gender identity or expression, religion, national origin, color, creed, age, mental disability, physical disability, or any other protected classification.