Clinical Support Specalist

EXCELSIOR ORTHOPAEDICS GROUP in; Town of Amherst (NY); On-site; USD 25,000 - 41,000; Full time

Job summary

Excelsior Orthopaedics Group in New York is seeking a Clinical Support Specialist to handle patient inquiries, schedule and confirm appointments, and assist clinicians with office duties. You will maintain medical records with strict confidentiality and support the clinical team to ensure patient flow.

The role requires 1+ year of medical office and customer service experience, and involves handling phones, faxes, and chart management while maintaining regulatory standards.

Qualifications

• 1+ years medical office experience preferred.
• 1+ years customer service experience required.

Responsibilities

• Update and maintain patient medical records, including visit details, insurance and contact information.
• Process post-visit paperwork, schedule follow-ups, and send requested medical records.
• Assist clinicians with scheduling needs and ensure smooth patient flow in operations.
• Maintain exam rooms to regulatory standards and manage office equipment.
• Handle incoming calls, distribute messages, and route faxes.
• Replenish exam room and clinical supplies and maintain chart files.

Skills

Medical office experience

Customer service

Job description

The clinical support specialist responds to patient inquiries, assists with appointment scheduling and confirmation, and assists clinicians with all office needs. This role is responsible for maintaining clinical files and documents while maintaining patient confidentiality at all times.

Duties and Responsibilities

• Update and maintain patient medical records, including visit details, insurance and contact information.
• Service patient after visit with appropriate paperwork, schedule follow-up appointment, send out medical records as requested, and answer any patient inquiries.
• Work closely with clinical team lead to ensure smooth patient flow in the operational areas.
• Maintain exam rooms to appropriate regulatory standards.
• Receive incoming phone calls and distribute messages appropriately.
• Maintain fax machine, assist users, and retrieve and route incoming faxes.
• Work as a team to replenish exam room and clinical supplies, including office supplies for designated area.
• Maintain the chart files.
• Assist providers with scheduling/appointment needs.
• Perform other duties as assigned by manager.

Requirements and Qualifications

• 1+ years medical office experience preferred.
• 1+ years customer service experience required.

Physical Demands

• Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.
• Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.
• Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.
• Occasional standing and walking required.
• Occasional lifting and carrying items weighing up to 10 pounds.

The pay range for this position is determined based on several factors, including the candidate's years of experience, qualifications, training, licenses, designations, and the overall market conditions.

This job description does not state or imply that the duties and responsibilities listed are the only ones required of this position. Team members in this role will be required to perform other job-related duties at the discretion of the employer and may have additional duties assigned as necessary.

Excelsior Orthopaedics and Buffalo Surgery Center are committed to the full inclusion of all applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Salary Minimum: 18Salary Maximum: 30