Clinical Support Services Assistant

Northwell Career Site; Village of Port Jefferson (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

Northwell Health is seeking a patient scheduling and administrative support specialist to aid coordination between patients and clinicians at our New York facilities. You will schedule visits, prepare lab requisitions, maintain patient confidentiality, and assist clinicians with documentation and information flow to ensure a smooth patient experience.

Entry-level position requiring a high school diploma and 0-1 year of experience, offering exposure to clinical workflow and team collaboration

Qualifications

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.

Responsibilities

• Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
• Assures confidentiality of patient information and medical records.
• Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
• Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and logs as directed; informs team leaders regarding expired emergency drugs; assists with ordering and purchasing supplies.
• Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
• Assists clinicians in all clinical observations/information by using relevant software.
• Serves as a liaison to coordinate information between clinicians and facilities, patients, and other key personnel.
• Collaborates with team leaders to ensure all quality control measures have been addressed.
• Enhances the patient experience, and is responsible to achieve patient satisfaction.

Skills

Scheduling

Coordination

Clinical support

Confidentiality

Education

High School Diploma

Tools

Clinical software

Job description

Helps in coordinating visits between patients and clinicians. Schedules procedures; delivers instructions; assists the acquisition, transcription, and distribution of clinical requests for service; receives patients.

Job Responsibility

• Aids tasks related to patient scheduling, including confirming, coordinating, and providing technical support for patient visits.
• Assures confidentiality of patient information and medical records.
• Prepares lab requisitions for lab samples according to laboratory destination; labels, prepares and stores lab samples in accordance with required laboratory specifications; ensures collection of lab specimens by appropriate lab courier.
• Collects and organizes supplies ensuring all work areas are restocked appropriately; reviews and restocks crash cart supplies and log/record routinely as directed, and informs team leaders regarding expired emergency drugs; assists team leaders with ordering and purchasing of all necessary office supplies.
• Provides assistance to the clinician and patient; ensures preparedness of patients and processes.
• Assists clinicians in all clinical observations/information by using relevant software.
• Serves as a liaison, to coordinate information between clinicians and facilities, patients, and other key personnel.
• Collaborates with team leaders to ensure all quality control measures have been addressed.
• Enhances the patient experience, and is responsible to achieve patient satisfaction.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 0-1 years of relevant experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).