Clinical Scheduling Specialist I

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 45,500 - 54,400; Full time

Job summary

Dana-Farber Cancer Institute in Boston, Massachusetts is seeking a patient scheduling manager for a clinical practitioner group. This role is responsible for scheduling appointments, providing customer service to patients, and handling patient care coordination.

The ideal candidate should possess a bachelor's degree in health administration or a related field and have experience in healthcare or customer service. Strong communication, organizational, and multi-tasking skills are essential for this position.

The salary range is between $45,500.00 and $54,400.00, reflecting the need for relevant experience and skills.

Qualifications

• Up to one year of experience in healthcare or customer service.
• Ability to communicate effectively with patients and families.
• Strong organizational and problem-solving skills.

Responsibilities

• Schedule appointments for existing patients.
• Provide customer service to patients, families, and physicians.
• Assist in patient care coordination and flow.

Skills

Multi-tasking

Communication skills

Customer service

Problem-solving

Organizational skills

Education

Bachelor's degree in health administration or related field

Job description

Job Overview

This position manages patient scheduling for a clinical practitioner group, ensuring that all appointments are booked in accordance with department guidelines. The role provides customer service to patients, families, physicians, and staff while facilitating patient care coordination.

Responsibilities

• Schedule appointments ranging from single physician visits to complex multi-provider visits for existing patients.
• Collect detailed clinical information face‑to‑face, by telephone, or electronically.
• Provide basic insurance referral information as needed.
• Deliver general disease or program‑specific information within the scope of knowledge and authority.
• Conduct independent patient and outside provider call triage and assist in directing patient flow.
• Act as liaison between patient/family and provider.
• Resolve issues directly or ensure appropriate escalation.
• Recognize emergencies and respond using standard operating procedures and critical thinking skills.
• Schedule research protocols, including grant‑funded and industry‑sponsored trials, coordinating with in‑house study teams.
• Execute processes in patient scheduling systems to ensure correct billing and revenue functions.
• Apply clinical, operational, and regulatory knowledge of patient care protocols.
• Participate in training new hires.
• Prepare, open, and close provider schedules; handle daily schedule changes.
• Conduct slide submission as needed.
• Perform additional duties as assigned.

Knowledge, Skills, and Abilities Required

• Ability to multi‑task and work effectively within a team.
• Excellent verbal and written communication skills.
• Strong computer, customer service, problem‑solving, and organizational skills.

Minimum Job Qualifications

The position strongly prefers a bachelor’s degree in health administration or a related field, with up to one year of experience in healthcare or customer service.

Supervisory Responsibilities

None

Patient Contact

Yes, interacts with the adult patient population.

Equal Employment Opportunity

Dana‑Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Range

$45,500.00 - $54,400.00

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and relevant experience, skills, and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).