Clinical Support Representative (Oakland, CA)

STERIS IMS; Oakland (CA); Remote; USD 75,000 - 88,000; Full time

Job summary

A leading healthcare company seeks a Clinical Support Representative to enhance customer engagement and support operations. This remote role requires an associate’s degree and experience in medical device sales, providing a vital link between the customer and service teams. Comprehensive benefits and an incentive compensation program are included.

Benefits

Base Salary + Incentive Compensation Program

Vehicle Reimbursement Plan

Cell Phone Stipend

Flexible Time Off + 9 Corporate Holidays

Excellent Healthcare, Dental, and Vision Benefits

401(k) with a Company Match

Tuition Reimbursement Program

Long/Short Term Disability Coverage

Qualifications

• 2 years of successful medical device sales or hospital sales experience.
• Ability to travel overnight up to 50%.
• Experience in Operating Room Integration or Sterile Processing Department preferred.

Responsibilities

• Assist Account Managers by supporting customer-facing activities.
• Develop and maintain relationships with customers in critical care areas.
• Provide exceptional customer service during the implementation of products.

Skills

Customer service

Technical presentation

Relationship management

Education

Associate’s degree

Bachelor’s degree

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities for the Procedural Capital product line. You will perform the value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.


This is a remote based Customer facing position. To support and service our Customers in this assigned territory candidates must be based out of one of the following state/cities: Oakland, San Jose and San Francisco, CA.

What will you do as a Clinical Support Representative:

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
  Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
  Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
• Maintain knowledge for each account’s history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills, and Abilities Needed:

Required

• Associate’s degree
• 2 years of successful medical device sales or hospital sales experience
• Ability to travel overnight up to 50%
• Must be able to be compliant with hospital/customer credentialing requirement

Preferred

• Bachelor’s degree
• 2 years of experience in Operating Room Integration or Sterile Processing Department
• Experience supporting functions such as Clinical Engineering or hospital IT
• Experience in B2B sales
• Experience in audio visual communications

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
• Cell Phone Stipend
• Robust Sales Training Program
• Flexible Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Must be able to be compliant with hospital/customer credentialing requirements

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Pay range for this opportunity is $75,000 - $87,175.00. This position is incentive plan eligible, at target earnings of $10,000.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits:STERIS Benefits

STERIS is an Equal Opportunity Employer.We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.