Clinical Support Representative

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

Penn Medicine, University of Pennsylvania Health System is looking for a Clinical Support Representative in Philadelphia. The CSR will perform clinical and administrative duties, assist patients during exams, maintain documentation, and ensure cleanliness of equipment. Candidates should have a high school diploma or GED, prefer completion of a Medical Assistant or CNA program, and ideally possess related experience. This full-time role involves collaboration with healthcare professionals and commitment to patient care standards.

Qualifications

• High School Diploma or GED is required.
• Completion of a Medical Assistant or CNA program is preferred.
• 1+ years of related experience is preferred.

Responsibilities

• Assist patients in exam rooms and update documentation.
• Perform clinical duties including cleaning and sterilizing equipment.
• Support clinical staff with patient education materials.

Education

HS Diploma/GED

Completion of an accredited Medical Assistant or Certified Nursing Assistant program

1+ years of related experience

Job description

Overview

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Job Summary

The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.

Location and Details

Entity: Clinical Practices of University of Pennsylvania

Department: Dermatology Clinic

Location: Perelman Center for Advanced Medicine - 3400 Civic Center Blvd

Hours: Full-Time, Per Departmental Needs

Accountabilities

Patient Care Accountabilities

• Promptly room patients, using EMR to alert the provider that the patient is ready.
• Act as chaperone / patient observer during appointments or procedures if requested by patients.
• Assist patients as needed with walking, transfers, dressing, undressing, and preparing for the exam; remain in the exam room when necessary or requested.
• Functions as a witness for procedural consents if required.
• Respond to emergency/code situations appropriately.

Clerical / Other Accountabilities

• Obtain and scan documents as appropriate for the visit (test results, faxes, reports, notes, referrals, etc.).
• Complete medical forms and other information requests as appropriate; prepare and send patient correspondence as required.
• Assist clinical staff with maintenance of patient education materials as needed.
• Promptly perform call-backs as directed by the provider and manager.
• Provide patients with follow-up care instructions as instructed by the provider.

Environmental / Safety Accountabilities

• Adhere to universal precautions and infection control policies; dispose of infectious waste properly; promote infection control by proper handwashing techniques.
• Ensure patient care areas are neat, orderly, well stocked, and properly prepared.
• Clean and disinfect instruments and equipment according to protocols; verify proper working order and notify Supervisor of malfunctions; set up equipment as per practice protocol.
• Clean and restock equipment as needed; access secured areas to obtain items such as intravenous solutions and medication preparation supplies for stocking; secure stock items in appropriate locations.
• Maintain medication storage closet inventory and security (as applicable), check expiration dates, and remove outdated items.

Other / Regulatory

• Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCME/SCGME, etc.).
• Flexible and readily adopts new processes and engages in practice operation changes.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures; other duties as assigned to support the unit, department, entity, and health system organization.

Qualifications

• HS Diploma/GED (Required)
• Completion of an accredited Medical Assistant or Certified Nursing Assistant program (Preferred)
• 1+ years of related experience (Preferred)

Equal Opportunity

We are an Equal Opportunity employer. Penn Medicine is an organization that believes in diversity and inclusion and is committed to equal employment opportunity for all qualified applicants.