Clinical Support Representative

MEDIT; California (MO); Hybrid; USD 50,000 - 70,000; Full time

Job summary

MEDIT is seeking a Clinical Support Representative based in California. This role involves providing high-quality technical and clinical support to customers through phone, email, and chat. Candidates should have 2–4+ years of dental clinical experience, strong problem-solving skills, and the ability to communicate technical concepts clearly. The position offers a hybrid schedule, and the candidate must be authorized to work in the United States. Opportunities for occasional travel are included.

Qualifications

• 2–4+ years of experience in a dental clinical setting.
• Strong understanding of dental workflows.
• Comfort with technology, including troubleshooting.

Responsibilities

• Provide technical and clinical support via multiple channels.
• Troubleshoot hardware and software issues.
• Partner with internal teams to enhance customer experience.

Skills

Dental clinical experience

Technology comfort (software & hardware)

Strong problem-solving skills

Ability to communicate technical concepts

Job description

Medit is a global leader in digital dentistry, providing intraoral scanners and an open platform that connects clinics and labs through a seamless digital workflow. We focus on delivering high-quality technology, exceptional customer experience, and scalable solutions that drive adoption and long-term success for our partners.

Job Function

The Clinical Support Representative is responsible for delivering high‑quality technical and clinical support to Medit customers via phone, email and chat. This role serves as a key touchpoint in the customer experience, focusing on troubleshooting issues and providing support for Medit hardware and software.

Core Responsibilities

• Customer Support & Issue Resolution
• Provide timely technical and clinical support via phone, email, chat, and remote sessions
• Troubleshoot hardware, software, and workflow issues with a high level of ownership
• Ensure clear documentation and follow-through on all customer cases
• Clinical & Product Expertise
• Serve as a subject matter expert on Medit scanners, software, and digital workflows
• Translate complex technical concepts into simple, actionable guidance for customers
• Cross‑Functional Collaboration
• Partner with Sales, Customer Engagement, and Product teams to resolve issues and improve the customer experience
• Provide feedback on product performance, common issues, and customer needs
• Brand Representation & Field Support
• Support trade shows, events, and training sessions as needed
• Represent Medit professionally in customer‑facing environments
• Operational Discipline
• Maintain accurate case tracking and response times
• Contribute to continuous improvement of support processes and knowledge base

Qualifications

Required

• 2–4+ years of experience in a dental clinical setting (dental assistant, hygienist, or technician)
• Strong understanding of dental workflows (clinic and/or lab)
• Comfort with technology, including software and hardware troubleshooting
• Ability to clearly communicate technical concepts to non‑technical users
• Strong problem‑solving skills with a high level of ownership and accountability
• Ability to work independently in a fast‑paced environment
• Willingness to travel occasionally for training and events
• Ability to commute to Newport Beach, CA (hybrid schedule)
• Authorized to work in the United States (no visa sponsorship available)

Preferred

• Experience with intraoral scanners or digital dentistry workflows
• Experience providing training or customer support
• Familiarity with CAD/CAM systems or dental software platforms