Clinical Support Manager

teamselecthh; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

teamselecthh seeks a Clinical Support Manager, a registered nurse responsible for overseeing and coordinating clinical activities for a designated group of patients and staff. You will supervise clinicians, ensure adherence to standards, and support case management and care planning.

In this role, you will work with the Director of Nursing and administration to implement policies, manage staffing and productivity, and ensure high-quality patient care in line with state health statutes and

Qualifications

• Graduate of an approved school of nursing licensed in the state o

Responsibilities

• Develops and supervises a group of clinicians and caregivers to deliver patient-centered clinical care.
• Assists with evaluation of adherence to clinical standards and Best Practices.
• Coordinates patient care services and workflow for a high-volume patient group.
• Maintains and educates on QAPI and Compliance Plans across staff.
• Performs initial clinical reviews of referrals and manages case assignments.
• Provides final clinical proofing of documentation for a group of clinicians, as applicable.
• Ensures staff competency and ongoing education; conducts staff interviews as directed.
• Reports to the DON and coordinates with administration to ensure policy compliance.

Skills

Staff supervision

Policy compliance

Clinical coordination

Problem solving

Regulatory knowledge

Communication

Computer skills

Education

Registered nurse (RN)

Tools

Electronic health records

Job description

The Clinical Support Managers is a qualified registered nurse with the ability to oversee and coordinate provision of clinical activities for a designated group of patients and staff.

Reports To: Director of Nursing

Duties/Responsibilities:

• Develops, supervises, and evaluates a group of qualified clinicians and caregivers to deliver clinical excellence in a patient-centered manner.
• Assists with the analysis and evaluation of adherence to clinical standards and Best Practices.
• Achieves goals as assigned regarding staffing, productivity, outcomes, QAPI and care coordination.
• Responsible for care coordination in a case conference setting for high volume, high risk and problem prone patients.
• Participates in activities relative to provision of professional services to an assigned group of patients.
• Understands/adheres/educates on the QAPI and Compliance Plans
• Assists DON/Administrator to ensure that all staff providing care maintains professional standards of community nursing practice.
• Maintains and adheres to agency procedures and patient care policy standards.
• Assists DON/Administrator with establishing policies and procedures in compliance with state health statutes and administrative rules to include CDC guidelines, OSHA guidelines for employee safety, standard precautions, and infection control procedures.
• Coordinates patient care services for an assigned group of patients to include workflow processes.
• May perform an initial clinical review of referral/intake which will result in a timely acceptance or denial of referrals as assigned.
• Provides case management as described in state regulations as assigned.
• Assists DON with development/ implementation and keeps records of criteria for admission to service, case assignments and case management.
• Utilizes data dashboards as applicable to role
• Informs appropriate staff about home health statutes and administrative rules.
• Assists DON with installation of improved work methods and procedures to ensure achievement of objectives of the Agency.
• Ensures that all competency factors are assessed and corrected if applicable on a group of clinical staff members as assigned
• Responsible for conducting initial clinical field staff interviews as directed by the DON.
• Viewed as an expert clinical resource to a group of clinicians; this expertise may require CS to perform one on one instruction if applicable
• Ensures oversight clinically, as assigned, of:
  • Making patient and personnel assignments
  • Coordinating patient care
  • Coordinating referrals
  • Assuring that patient needs are continually assessed AND
  • Assuring the development, implementation, and updates of the individualized care plan(s)
• Ensures that the following information/instruction is given in writing to the patient/caregiver/representative per payer requirements as assigned:
  • Visit schedule with frequency of visits
  • Complete Medication Profile
  • Any treatments to be administered by agency staff (POC)
  • Any other pertinent instruction related to the patient's care needs
  • Name and contact information of the agency's Administrator and DON (Clinical Manager)
• Reports to the DON regarding changes that might affect the clinical operations of the agency.
• Performs coordination as assigned during emergency situations and understands the Emergency Plan
• Maintains confidentiality of agency, employee, and patient matters.
• Performs other duties as assigned by the DON.
• Performs clinical visits if necessary and applicable; maybe necessary to cover for case manager of case as applicable
• Assists with orientation/competency/supervision of new staff prior to patient contact.
• Ensures participation in continuing education for staff to include orientation and in-services.
• Provides final clinical proofing of all documentation for a group of clinicians, if applicable.
• Assists/performs staff performance appraisals as assigned by the DON.
• Assists with billing audits as applicable from clinical perspective
• Attains annual goals established by the DON/Administrator in the annual performance evaluation.
• Submits documentation within required timeframes.

Required Skills/Abilities/Knowledge:

• Evidence of adequate health status to perform duties.
• Ability to learn, absorb, and apply professional training.
• Ability to organize work procedures, assume responsibility for and effectively supervise others.
• Demonstrates excellent problem- solving techniques and abilities.
• Demonstrates effective knowledge of the federal and state regulations governing home health agencies and the ability to ensure compliance.
• Able to see and hear adequately to respond to auditory and visual requests which relate to the coordination of clinical activities.
• Able to speak in a clear, concise voice in order to communicate adequately with staff, physicians, and patients.
• Able to effectively deal with change.
• Excellent computer skills required

Education/Experience/Licenses/Certifications:

• Graduate of an approved school of nursing licensed in the state o