Clinical Support II

ScionHealth; Watertown, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

ScionHealth is seeking a Clinic Clinical Support II to provide advanced clinical support in an outpatient clinic setting under licensed providers. This role may be filled by a Medical Assistant (CMA preferred), EMT, or LPN and involves a wide range of patient care tasks, procedures, and administrative duties to maintain efficient patient flow.

The successful candidate will demonstrate proficiency in clinical procedures, phlebotomy, injections, and laboratory support, with strong communication

Qualifications

• High School Diploma or Equivalent; completion of an accredited Medical Assistant, EMT, or LPN program is required.
• Postsecondary Medical Assistant/EMT/LPN program completion is required.
• Medical Assistant certification preferred upon hire, or EMT/LPN licensure required.

Responsibilities

• Collect patient history, vital signs, and screening information.
• Prepare patients and examination rooms for provider evaluation.
• Perform phlebotomy and immunizations; assist with laboratory procedures and tests.
• Administer medications and treatments under provider supervision.
• Assist with minor procedures using aseptic technique and document care in the EMR.
• Communicate test results and provide patient education under supervision.
• Collaborate with providers, nurses, and team members to promote quality care and patient satisfaction.

Skills

Clinical procedures

Phlebotomy

Infection control

Communication skills

Patient confidentiality

Education

High School Diploma or Equivalent

Postsecondary Medical Assistant/EMT/LPN program

Job description

Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

The Clinic Clinical Support II provides advanced clinical support in an outpatient clinic setting under the supervision of licensed providers. This role performs a wide variety of patient care tasks, clinical procedures, and administrative functions to ensure efficient patient flow and high-quality care. The position may be filled by a Medical Assistant (CMA preferred), Emergency Medical Technician (EMT), or Licensed Practical Nurse (LPN).

Essential Functions

• Collect and document patient history, vital signs, and screening information.
• Prepare patients and examination rooms for provider evaluation and procedures.
• Perform phlebotomy, administer immunizations, and assist with laboratory procedures according to established protocols.
• Administer medications and treatments as directed by providers and within scope of practice.
• Assist providers with minor procedures using aseptic techniques.
• Communicate test results and provide patient education under provider supervision.
• Maintain and operate clinical equipment according to safety standards.
• Support care coordination by obtaining reports and records, and participating in pre-visit planning.
• Document care provided in electronic medical record accurately and timely.
• Collaborate with providers, nurses, and team members to promote quality care and patient satisfaction.
• Perform other duties as assigned.

Knowledge/Skills/Abilities/Expectations

• Proficient in clinical procedures, specimen collection, and basic laboratory processes.
• Strong knowledge of patient care standards, infection control, and safety guidelines.
• Ability to prioritize tasks, exercise sound judgment, and respond appropriately in urgent situations.
• Effective communication and interpersonal skills to interact with patients, families, and healthcare team.
• Commitment to patient confidentiality and professional conduct.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred) And
• Postsecondary (Cert/Diploma/Program Grad) from an accredited Medical Assistant, EMT, or LPN program (Required)

Licenses/Certifications

• Other: Medical Assistant (Certified preferred) Upon Hire (Required) Or
• EMT - Emergency Medical Tech Upon Hire (Required) Or
• LPN or LVN - Licensed Practical or Vocational Nurse - State Licensure Upon Hire (Required) And
• BCLS - Basic Life Support Upon Hire or within facility-specified time frame (Required)

Experience

• Prior Experience in a clinic or healthcare setting (Required)